Successfully Implement an Incident Management System (IMS)

These days, enterprise software implementation statistics are low. If a program does not have a passionate leader to champion the project and sell it to others, the chances of success start to decline. Forrester, an independent global technology and market research company, reports almost half of CRM rollouts fail—a dismal 49%. In addition, less than 12% of companies ever reach 75% adoption by target users—which means less than three-quarters of employees are actually using the software. Even in light of these murky statistics, at MissionMode, we know it is possible to be successful and have a positive experience that is better than the industry norm when implementing your Incident Management System IMS.

Understand How to Effectively Use IMS

Although IMS were initially adopted by public sector organizations, today they are used across a wide variety of industries, including private and not-for-profit organizations. These organizations are using IMS for many different types of events, all dependent upon their specific needs. MissionMode works side by side with clients bringing industry-specific knowledge to each deployment that addresses the unique applications that exist by sector. Browse the sectors listed below to better understand the many ways MissionMode Situation Center Suite can support your industry:

MissionMode client Verticals

Join the Bandwagon

Business Continuity Management (BCM)—used to identify an organization’s risk of exposure to internal and external threats—is gaining steady traction. While progress is slow, one of the world’s leading IT research and advisory companies, Gartner, estimates approximately 35% of businesses have adopted some sort of IMS. As more organizations implement their IMS and broadcast the benefits, many others will join the bandwagon in the next few years.

Gartner’s Hype Cycle reports help companies identify which computing technologies, services and disciplines to invest in. Investing in BCM has been an ongoing dialogue for quite some time. Even back in their 2014 Hype Cycle Report, Gartner rated Crisis/Incident Management Software as providing “high” benefits in many areas including:

  • Tracking workforce actions in response to an incident
  • Managing crisis communications
  • Creating recovery plans
  • Planning training exercises
  • Scheduling workforce tasks
  • Regulating reports

Have a Successful Implementation

When an IMS implementation fails, it is typical to look back and say, “I wish I would have known that was going to happen.” Luckily, MissionMode has conducted ample research on implementation. That research—in addition to MissionMode’s vast experience—helps organizations anticipate obstacles and plan for them before they happen. Typical reasons why IMS projects fail include:

  • Making software that doesn’t meet the end user’s needs
  • Failing to educate the team
  • Giving up on initial resistors
  • Lacking a philosophical approach
  • Forging ahead without stakeholder agreement
  • Ignoring or forgetting about post-launch Initiatives

costs of failed rollouts

When the rollout of a new company-wide software fails, there are several costs associated with this kind of fiasco—in addition to the obviously wasted investment. As the amount of money lost starts to unfold, it becomes extremely important for a company to understand why it happened as well as determine how to fix it, so it does not happen again. These findings are also useful for everyone else trying to onboard an enterprise software solution, including an IMS.

MissionMode uses these types of findings as well as their own experiences to plan and successfully integrate IMS and alert/notification programs. Through the use of social technologies, our system will increase effective and efficient communication with employees, rather than distracting them. With MissionMode IMS, an employee can log into the system to find the information they need (rather than wasting time searching emails), increase enterprise communications two-fold, build buy-in and increase the percentage of employees communicating effectively. All of this increases worker productivity by providing a streamlined easy-to-use tool for all alerts/notifications and incident/project management.


If you have unsuccessfully launched an IMS or if you are trying to launch one now but are foreseeing issues, now is the best time to take action. We would like to talk through these concerns or issues with you and show you how MissionMode will empower you to take your BC program to the next level. Easy implementation is just the beginning! Schedule an online demonstration or call us today at 312-455-8811.