Operations managers have a unique set of business continuity challenges in the event of an unplanned disruption. Employees need to be located, safety verified, work status communicated and more. In some cases customers need to be alerted to potential impacts and suppliers may need to reschedule or re-route shipments. Meanwhile operations emergency preparedness teams need to collaborate to achieve the most effective path to issue resolution because in a operations environment, every hour of downtime can cost thousands in lost revenue.
MissionMode helps operations managers across a wide variety of industries providing the tools they need to quickly and easily communicate critical information, share timely information and photos from impacted locations, and implement incident management procedures to enable speedy issue resolution.
You treat us as if we're your only customer.— Director of Corporate Crisis Management, Fortune 100 Logistics Company
MissionMode Situation Center Suite can be applied to a wide variety of situations that operations emergency preparedness teams plan for to ensure communication of important information, receive confirmation and feedback from a geographically dispersed employee and/or customer base and effectively manage operations through the business disruption. Some of the primary applications include:
Severe Weather – Major storms can cause location shutdowns, facilities damage, transportation disruption and more. Employees need to be located to ensure safety, facilities need to be safeguarded or repaired and scheduling may need to be adapted.
Physical Security Threat – An organization faced with a physical security threat first needs to take steps to ensure the safety of employees and customers. Next comes securing the facilities themselves, MissionMode can help with tools for interactive communications and field information sharing.
Facilities – Damage due to fire, flooding, weather or power outages at an individual location can impact operations. Employees need to be alerted and advised on impacts to work schedules and more.
Operations Emergency Preparedness Tools
MissionMode has the tools operations emergency preparedness management teams needs to effectively plan for disruptive events. Our Situation Center Suite was designed to enable simple two-way emergency communications and a collaborative virtual command center to speed issue resolution.
Intelligent, 2-Way Message Delivery – MissionMode Notification Center allows organizations to communicate with employees and customers via email, land-line, mobile devices, SMS and more to deliver critical information such weather related closings or schedule changes, IT outages or data security threats. The solution easily integrates with existing HR systems to ensure timely and accurate contact information across customizable mailing lists. Smart automation rules allow for sequential message delivery, escalation of alerts across devices and more. There are multiple ways for recipients to respond including one touch connection to a conference call. Best of all, Notification Center is extremely easy to use and can be accessed from anywhere including an award-winning mobile application.
Collaborative Incident Management Tools – MissionMode Situation Center can dramatically improve an organization’s readiness and ability to effectively manage unplanned incidents by making event management collaborative, simple, and trackable. The tool can be pre-configured to help facilities management teams manage a wide variety of disruptive events such data breaches, facilities damage and more by providing a collaboration platform that serves as a virtual command center. The easy-to-use Situation Center includes a real-time dashboard giving all users a centralized view of event resolution activities and status, team and individual task checklists, event log, a file sharing library for key documents, customized online forms and seamless integration to our Notification Center for message delivery.
Interactive Field Communications – MissionMode’s EarShot Solution enables rich, 2-way communications to support decision making as a situation unfolds. This unique mobile application allows company personnel to send mobile messages, forms, photos and GPS location information to a geographically dispersed team to facilitate incident management decisions.
Managing incidents like weather-related location closings, physical security threats, IT system outages and more while minimizing negative business impact takes planning, practice and the right partner. A partner with the tools, industry experience and support to give you maximum operational control.
Unlike most emergency management systems, MissionMode provides an end-to-end incident management solution. Because in a crisis, you don’t just need to communicate the problem, you need to resolve it. MissionMode’s Situation Center Suite was specifically designed to support the five key phases of business continuity management in order to boost your organization’s overall readiness:
Key MissionMode advantages for operations managers include:
- Ease of use
- Virtual command center speeds incident recovery
- Unlimited contact devices, recipients, teams and templates
- Cloud-based applications -accessible from anywhere
- Customized automation rules
- Template driven – easy to pre-configure for multiple incident types
- Choose recipients individually and by group, role, location or GIS mapping
- Recorded voice alerts plus highest quality text-to-speech alerts
- Multiple ways for recipients to respond including one-touch connection to conference calls
- Easily integrates with existing customer systems
- Real-time dashboards for project status at a glance
- Individual and team level task checklists
- Interactive field communications provides corporate visibility to incident severity
- Configurable calling parameters –can cycle through preferred devices and stop when reached