Successfully Managing Emergency Operations

By Karen Dye Oakley
and Malcolm Hafner

By their nature, enterprise organizations present both opportunities and threats to a successful crisis management program. The authors examine key ways to derive value from the distributed nature of the enterprise, while reducing the apparent threats.

successfully managging emergency operations in a distributed organizationTopics include:

  • Selling the Program
  • Program Flexibility
  • Making a Crisis Mundane

The paper focuses on enterprise organizations, but the principles and tactics can easily be used by any organization to manage emergency operations.

Karen Dye Oakley is the former Director of Global Crisis Management at Sun Microsystems. Malcolm Hafner is the former CEO of MissionMode Solutions.

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