As the world’s first commercial spaceline, Virgin Galactic has very strict safety policies. When they needed a partner for incident management and emergency notification, few providers could meet their precise requirements for data management, security and scalability. MissionMode leveraged our deep experience within the aviation industry to customize a solution to meet Virgin Galactic’s needs. Today, their global team can access the incident management system anytime from any device type to assign and monitor task completion, issue alerts and other communications, access planning documents and forms, maintain a detailed activity and communications log and more.
“A lot of vendors claim to offer incident management solutions, but the term is frequently misused. The MissionMode Solution provides detailed task management, activity logs, alerting, notifications, and more. The unique features of the Situation Center solution were a key component in our purchase decision.”— Virgin Galactic Safety Director, Virgin Galactic
The MissionMode Customer Experience team worked hand-in-hand with Virgin Galactic to deploy their incident management and notification solution. We provided onsite planning, employee training and systems integration support to get them up and running quickly.