Xcel Energy

Incident Management Case Study

Xcel Energy is a major U.S. electric and natural gas company, with annual revenues of $10.1 billion. The company determined that business units were operating in silos and they decided to integrate and standardize the separate reliability programs that were being used in different divisions. These divisions adopted a common reliability emergency response process and the company began searching for a tool that would improve internal communication and improve their response to network outages.

The company works with us; they don't just hand us a system. It is flexible and simple enough to implement for all hazards across an Enterprise.
— Director of Enterprise Continuity and Public SafetyXcel Energy

To meet those goals, Xcel implemented MissionMode’s Situation Center incident management software. The Situation Center combines an emergency notification system with a virtual command center that enables Xcel to communicate quickly and accurately to any number of people within minutes. “MissionMode has greatly improved our resiliency, increased our response speed and lowered our risk.” -Director of Enterprise Continuity and Public Safety Learn how Xcel Energy has: Improved resiliency Increased response speed Reduced risk Improved inter-division communications Created a more collaborative emergency response Reduced human error Created a framework for a consistent communication process