University Crisis Management

universitiesHigher Education has a unique set of business continuity challenges in the event of an unplanned disruption. Employees and students need to be located, safety verified, class schedule changes communicated and more. Meanwhile university crisis management teams need to collaborate to achieve the most effective path to issue resolution because in a university environment, student safety is critically aligned with an institution’s reputation.

MissionMode partners with numerous universities such as the University of Georgia and the University of California, San Francisco providing the tools they need to quickly and easily communicate critical information, share timely data and photos from impacted locations, and implement incident management procedures to enable speedy issue resolution.

Primary Advantages

MissionMode Situation Center Suite can be applied to a wide variety of university crisis management applications to speed communication of critical information, receive confirmation and feedback from a dispersed employee and/or student base and effectively manage operations through the disruption. Some of the primary applications include:

Severe Weather – Major storms can cause campus shutdowns, facilities damage, transportation disruption and more. Employees and students need to be located to ensure safety, facilities need to be safeguarded or repaired, and more.

IT System Failure – Scheduling and online education systems are mission critical in today’s higher education environment. An outage these systems can have serious impact on a university’s ability to operate. MissionMode tools can help communicate the issue to all who need to know and enable successful collaboration on IT disaster recovery.

Compliance – The Jeanne Clery Act passed in 1991 and amended in 2008 requires all universities to track and disclose crime statistics on and near their campus. It also mandates emergency mass notification procedures. MissionMode solutions facilitate thorough compliance with the Clery Act.

Campus Security – University campus security teams are faced with a wide variety of potential threats from student or outside perpetrator violence to more basic parking and property damage incidents. MissionMode can help with tools for interactive communications and field information sharing.

Facilities – Damage or power outage at an individual location can impact normal campus operations. Employees and students need to be alerted and advised on impacts to class schedules and more.



MissionMode Solutions

MissionMode has the university crisis management tools you need to effectively manage unplanned incidents. Our Situation Center Suite was designed to enable simple two-way emergency communications and a collaborative virtual command center to speed issue resolution.

Intelligent, 2-Way Message Delivery – MissionMode Notification Center allows universities to communicate with employees and students via email, land-line, mobile devices, SMS and more to deliver critical information such as a weather related campus closings and cancellations, security threats, IT system and more. The solution easily integrates with existing systems to ensure timely and accurate contact information across customizable mailing lists. Smart automation rules allow for sequential message delivery, escalation of alerts across devices and more. There are multiple ways for recipients to respond including one touch connection to a conference call. Best of all, Notification Center is extremely easy to use and can be accessed from anywhere including an award-winning mobile application.

Collaborative Incident Management Tools – MissionMode Situation Center can dramatically improve a university’s readiness and ability to effectively manage unplanned incidents by making event management collaborative, simple, and trackable. The tool can be pre-configured to help university continuity and campus security teams manage a wide variety of disruptive events such as weather-related course cancellations, shooting incidents and more by providing a collaboration platform that serves as a virtual command center. The easy-to-use Situation Center includes a real-time dashboard giving all users a centralized view of event resolution activities and status, team and individual task checklists, event log, a file sharing library for key documents, customized online forms and seamless integration to our Notification Center for message delivery.

Interactive Field Communications – MissionMode’s EarShot Solution enables rich, 2-way communications to support decision making as a situation unfolds. This unique mobile application allows retail store personnel to send mobile messages, forms, photos and GPS location information to a geographically dispersed team to facilitate incident management decisions.

MissionMode Advantages

Managing incidents like weather-related class cancellations, physical security threats, IT system outages and more while minimizing negative impacts takes planning, practice and the right partner. A partner with the tools, industry experience and support to give you maximum operational control.
Unlike most emergency management systems, MissionMode provides an end-to-end incident management solution. Because in a crisis, you don’t just need to communicate the problem, you need to resolve it. MissionMode’s Situation Center Suite was specifically designed to support the five key phases of business continuity management in order to boost your organization’s overall readiness:

Early Warning
Risk Assessment

Key MissionMode advantages for universities include:
• Ease of use
• Virtual command center speeds incident recovery
• Unlimited contact devices, recipients, teams and templates
• Cloud-based applications -accessible from anywhere
• Customized automation rules
• Template driven – easy to pre-configure for multiple incident types
• Choose recipients individually and by group, role, location or GIS mapping
• Recorded voice alerts plus highest quality text-to-speech alerts
• Multiple ways for recipients to respond including one-touch connection to conference calls
• Easily integrates with existing customer systems
• Real-time dashboards for project status at a glance
• Individual and team level task checklists
• Interactive field communications provides corporate visibility to incident severity
• Configurable calling parameters –can cycle through preferred devices and stop when reached