Healthcare Incident Management

healthcare pageThe healthcare industry has a unique set of business continuity challenges in the event of an unplanned disruption. Employees need to be located, safety verified, work status communicated and more. In some cases patients may need to be moved to maintain quality care. Meanwhile healthcare incident management teams need to collaborate to achieve the most effective path to issue resolution because in a healthcare environment, every minute of downtime can put patients at risk.
MissionMode partners with key healthcare industry players like Mayo Clinic, Avon & Wiltshire, and West Jefferson Medical Center providing the tools they need to quickly and easily communicate critical information, share timely data and photos from impacted locations, and implement incident management procedures to enable speedy issue resolution.

The MissionMode system is intuitive and easy for staff to use ‘cold’ during a critical event. We can immediately notify everyone involved, provide accurate information, get real-time updates from staff, manage an incident response, and collaborate remotely. And, the system did not require us to change our processes… It’s essential to have a detailed, accurate record of every aspect of a response. MissionMode fulfills that need.
— Chris Williams, Emergency Planning Manager, Avon & Wiltshire Mental Health Partnership NHS Trust

Primary Applications

MissionMode Situation Center Suite can be applied to a wide variety of healthcare incident management applications to speed communication of critical information, receive confirmation and feedback from a dispersed employee base and effectively manage operations through the business disruption. Some of the primary applications include:

Severe Weather – Major storms can cause location shutdowns, facilities damage, transportation disruption and more. Employees need to be located to ensure safety, facilities need to be safeguarded or repaired, patients may need to be evacuated, suppliers may need to reschedule or re-route shipments and more.
Facilities/Bed Availability – Damage or power outages at an individual location can impact operations. Employees need to be alerted and advised on impacts to work schedules and more. Also, a major disaster can lead to overcrowding at area hospitals. Plans need to be created to address limited bed availability.
Patient Evacuation – Severe disruptions could result in the need to evacuate patients on a temporary or permanent basis. Extreme planning and logistics required to successfully manage patient evacuation and MissionMode tools can help.
Staffing – Shift changes are routine in a healthcare setting, but in the event of an emergency, they become much more important. Nurses and other hospital personnel need to be informed of the incident status and the impact on work schedules.
Air Medical Transport – Severe medical emergencies may result in the need for air transport to larger or more specialized facilities. MissionMode tools are used for informing all parties of the need for air medical transport and coordinating the patient displacement.


MissionMode Solutions

MissionMode has the tools healthcare incident management practitioners need to effectively manage unplanned incidents. Our Situation Center Suite was designed to enable simple two-way emergency communications and a collaborative virtual command center to speed issue resolution.
Intelligent, 2-Way Message Delivery – MissionMode Notification Center allows healthcare providers to communicate with employees and patient families via email, land-line, mobile devices, SMS and more to deliver critical information such as weather related schedule changes, IT outages and evacuations. The solution easily integrates with existing HR systems to ensure timely and accurate contact information across customizable mailing lists. Smart automation rules allow for sequential message delivery, escalation of alerts across devices and more. There are multiple ways for recipients to respond including one touch connection to a conference call. Best of all, Notification Center is extremely easy to use and can be accessed from anywhere including our award-winning mobile application.
Collaborative Incident Management Tools – MissionMode Situation Center can dramatically improve a healthcare provider’s readiness and ability to effectively manage unplanned incidents by making event management collaborative, simple, and trackable. The tool can be pre-configured to help institution business continuity teams manage a wide variety of disruptive events such as natural disasters, civic unrest, hospital overcrowding and more by providing a collaboration platform that serves as a virtual command center. The easy-to-use Situation Center includes a real-time dashboard giving all users a centralized view of event resolution activities and status, team and individual task checklists, event log, a file sharing library for key documents, customized online forms and seamless integration to our Notification Center for message delivery.
Interactive Field Communications – MissionMode’s EarShot Solution enables rich, 2-way communications to support decision making as a situation unfolds. This unique mobile application allows hospital personnel to send mobile messages, forms, photos and GPS location information to a geographically dispersed team to facilitate incident management decisions.


MissionMode Advantages

Managing incidents like weather-related scheduling changes, physical security threats, IT system outages and more while minimizing negative business impact takes planning, practice and the right partner. A partner with the tools, industry experience and support to give you maximum operational control.
Unlike most emergency management systems, MissionMode provides an end-to-end incident management solution. Because in a crisis, you don’t just need to communicate the problem, you need to resolve it. MissionMode’s Situation Center Suite was specifically designed to support the five key phases of business continuity management in order to boost your organization’s overall readiness:

Early Warning
Risk Assessment

Key MissionMode advantages for healthcare providers include:
• Ease of use
• Virtual command center speeds incident recovery
• Unlimited contact devices, recipients, teams and templates
• Cloud-based applications -accessible from anywhere
• Customized automation rules
• Template driven – easy to pre-configure for multiple incident types
• Choose recipients individually and by group, role, location or GIS mapping
• Recorded voice alerts plus highest quality text-to-speech alerts
• Multiple ways for recipients to respond including one-touch connection to conference calls
• Easily integrates with existing customer systems
• Real-time dashboards for project status at a glance
• Individual and team level task checklists
• Interactive field communications provides corporate visibility to incident severity
• Configurable calling parameters –can cycle through preferred devices and stop when reached