Wikepedia provides the following crisis management definition: Crisis management is the process by which an organization deals with a major event that threatens to harm the organization, its stakeholders, or the general public. The study of crisis management originated with the large-scale industrial and environmental disasters in the 1980s. It is considered to be the most important process in public relations.
Three elements are common to a crisis: a threat to the organization, the element of surprise, and a short decision time. Venette argues that “crisis is a process of transformation where the old system can no longer be maintained.” Therefore, the fourth defining quality is the need for change. If change is not needed, the event could more accurately be described as a failure or incident.
In contrast to risk management, which involves assessing potential threats and finding the best ways to avoid those threats, crisis management involves dealing with threats before, during, and after they have occurred. It is a discipline within the broader context of management consisting of skills and techniques required to identify, assess, understand, and cope with a serious situation, especially from the moment it first occurs to the point that recovery procedures start. For more information, please visit the Professional Crisis Management Association.
While business continuity fundamentals are similar across organizations, each sector carries unique attributes where long term emergency management experience is invaluable. The MissionMode team brings a new level of professional crisis management expertise and hands-on support to each client. Our Customer Readiness Commitment guarantees that selecting our systems is only the start.
Mission Mode Crisis Management Apps
We work side by side with clients bringing industry-specific knowledge to each deployment that addresses the unique applications that exist by sector. Browse the sectors below to better understand the many ways MissionMode Situation Center Suite can support your industry:
Watch the video below to see how your organization can maximize operational readiness with MissionMode’s Situation Center Suite: