supply chain incident management

Effective Incident Management and your Supply Chain

In a global world where a natural or man-made disaster on one side of the earth can impact the operations of businesses on the other, it’s more important than ever to ensure your supply chain management team plans for interruptions that will inevitably occur. According to Resilinc, a leading supplier of supply chain resiliency solutions, 293 global supply chain disruptions were tracked in 2013 which included; earthquakes, hurricanes, explosions, labor disputes, and more.

Many businesses have made diligent efforts to improve their corporate agility in the event of a global disruption in recent years after witnessing others struggling with business-halting like Super Storm Sandy. Even with these proactive steps, most companies do not have the tools and processes of effective incident management in place to be truly resilient and prepared for a long-term interruption to their supply chains. To ensure that your business is as prepared as possible for a supply-chain interruption, follow these steps:


First, ask yourself some really tough questions such as, “Can you see beyond your first or second tier of supply?” and “What is your plan not only the moment a crisis occurs, but in the days, weeks and months after the crisis?” During the planning phase, companies need to identify all of the risks to their supply chain and develop effective incident management workarounds for when an interruption occur.


Truly resilient companies monitor, manage and evaluate the impact of events that could cause harm to their supply chain. Most companies only make a superficial effort at tracking such events. To become resilient, companies must have a process in place to escalate concerns in a way that action can and will be taken when a supply chain is threatened.


Many companies’ plans do not protect them for the long term. Companies wanting to achieve resiliency must create risk maps that include a coordinated response to maintain their supplies even months after the original event occurs. That includes activities such as assigning mitigation responsibilities and action items and defining risk thresholds for recovery time.

How to Use This Information

Your overall crisis mitigation plan should include supply-chain management as well as an evaluation of what tools you may need to support your company in the likely event your business will be impacted by a supply chain interuption. MissionMode tools can play a big role in alerting impacted parties about a disruption and managing continuity plans throughout the event.

MissionMode’s smarter mass notification and incident management software enable organizations to take control of crises, and reduce the time and cost of the response. Please give us a call at 877.833.7763 or contact us online today to schedule a demonstration.