As business continuity planning and Incident Management Systems (IMS) continue to gain traction worldwide, it is important to use the information from the enterprise software industry to maximize your organization’s ROI and ensure your IMS rollout is smooth, deliberate and successful. If you are about to launch a new IMS for your organization, the following IMS best practices could make all the difference to your bottom line.
Tip #1: Clearly Define Project Objectives
Write down what events you plan to target, how you plan to use the new IMS application, and how you will determine if the tool is successful for your organization. More than half of all companies with BC/EM programs in place have no metrics in place for tracking their success.
Tip #2: Ensure Executive Sponsorship
Establishing a steering committee or focus group that is committed to and supportive of this project has been proven time and again to greatly increase your chances for success.
Tip #3: Inclusive Selection Process
We understand you cannot always include every user in the decision-making process, but the more executives you can include from the beginning, the better the chances your project will succeed. Also, giving the C-level visible roles throughout implementation and maintaining their engagement throughout will help you sell the project to others.
Tip #4: Identify Project Champions
Oftentimes, business continuity planning is not the primary role of an employee or a team, and it can fall by the wayside. Identifying key team leaders who can be a champion for the system rollout is critical for success. There are several traits recommended of the person (or people) fulfilling this role, but the most important is that they be enthusiastic and help to sell the benefits of the system across the organization. Choose people who have the appropriate persuasion skills to get the change-resistors on board.
Tip #5: Comprehensive Deployment Plans
The most successful rollouts start with a vision and a plan. We recommend starting with a primary use case and adding more applications over time. Each organization’s rollout and anticipated use may differ slightly, but will be an important factor as it will drive your organization’s level of success in regards to employee introduction and onboarding.
Tip #6: Business Systems Integration
Tight timelines often cause deployment teams to look for workarounds (bypassing integration of key systems to meet deadlines). If you can discuss value with different teams and integrate all of your core systems (i.e. HR systems, document repositories, reporting/analytics, mobile tools, weather apps, IT, ERP, cyberattack, IoT and social media), you will be making the most of this tool for your organization.
Tip #7: Execute a Pilot Deployment
For larger organizations—where the cost of failure is larger—start with a pilot launch. This will help you validate the business case, training and processes. It will also help you identify and address issues with a smaller team before the big rollout as well as arming your team with success metrics to sway resisters.
Tip #8: Training and Process Integration
Resistance to change is a natural human condition. As long as you understand it, you can plan for it. Some common issues include users who are not considered “tech-savvy,” resistance to formal processes, perceived “big brother” angle and resistance to standardization.
Tip #9: Continuous Improvement Mindset
Once the IMS is implemented, the road map does not end. Keep your champion team in place to consistently talk about and address additions and changes which will keep the system current and at the forefront of leaders’ minds. Support test drills and celebrate successes. This is important for the system to maintain staying power.
Tip #10: Choose a Partner Focused on Deployment Success
Developing, implementing and maintaining an IMS system on your own will likely yield unfavorable results. Choose a partner to support and educate you through this process. To deliver the most effective results, this partner should have proven expertise, knowledge and past success.
How to Use this Information
MissionMode has successfully launched many integrated Incident Management Systems. We will partner with your team and educate you so your IMS implementation is a total success for your organization. Schedule an online demonstration or call us today at 312-455-8811 to learn more about how the MissionMode IMS will benefit your organization and empower you to take your business continuity program to next level.