return on investment for incident management systems

Getting the Best ROI on Your Incident Management System

Today’s business climate and 24-hour news cycle requires that you be ready for anything that might come your way – including disasters and business disruptions. While the necessity of a business continuity plan is certainly part of that, a key tool within that plan is often the Incident Management System (IMS) on which your business relies on. This IMS will help to streamline the management of that incident and provide a virtual platform for sharing of information. While a robust IMS solution, designed specifically to suit your company’s needs is an asset, it’s sometimes difficult to get the necessary buy-in from the decision makers. Understanding the true Return on Investment (ROI) on your chosen IMS and how it impacts your entire organization helps make the value clear to your key stakeholders.


IMS should meet company needs. A fully-loaded IMS has multiple tools that will help you prepare and execute your company’s business continuity plan successfully – based on any number of scenarios your company might face. The IMS can and should include a traditional Emergency Notification System (ENS), as well be structured so that it specifically supports the company by providing the necessary communication, task implementation and management, and other needed incident management tools to support your organization. The IMS makes collaboration from anywhere and at any time easier, providing a method for making team and individual tasks and checklists actionable to ensure quick response, as well as clarity of direction in the wake of a business disruption. Just as important, your IMS should have a dedicated, innovative native mobile application so that you and your team can work quickly with flexibility, directly from the palm of your hand.


IMS – it’s not JUST for your business continuity team. A well-developed IMS will help each employee and team understand their role(s) and responsibility in response and recovery operations and post-crisis communication. This is invaluable when handling public relations (PR) and press following a significant business disruption. The time immediately following a disruption is crucial, and making sure everyone is on the same page providing a unified system to track task completion and communications via the IMS platform is extremely important. A good IMS will allow the sharing of critical information in a secure environment, one in which groups, teams, or departments can safely carve out virtual space or break out rooms to discuss critical information related to their specific tasks or operations. Collaboration is key and the IMS should help your organization securely execute these communications and information sharing.

Total Preparation

IMS that’s all encompassing. We’re not talking about just mass communication,and not just strictly one-way company notifications. We’re talking full collaboration, a resource library of key, critical documents available when and where you need them, and the ability to handle the disruption together, in real time, as a team, whether or not you are able to be in the same physical location following a disaster. A fully-operational IMS serves as your entire organization’s central information and communication hub when a disruption occurs. Having that platform and those key documents for readily available for your team’s use is priceless in terms of your recovery time and event management.

Fast Recovery

The immediate ability to collaborate (even virtually) and execute on a plan you’ve put in place and practiced multiple times pre-incident, goes extremely far in terms of getting your organization back on its feet and fully operational as quickly as possible following a disruption. With a reliable IMS, you can do just that and are able to count on that system to provide your team with full transparency and visibility from the beginning of the incident to the close of the incident. When everyone can communicate and collaborate, internal and external communications run smoothly, and all bases continue to be covered until you can be back in the office or until the news cycle surrounding the incident has died down. It is this comprehensive platform’s unifying ability that allows you to minimize loss of time and work, as well as company revenue while you respond and recover.

At the end of the day, an IMS offers not only peace of mind, but the full tool set you need to recover quickly and respond effectively to any business disruption that may come your way. It also makes practicing your business continuity plan easier and more accessible. When choosing an IMS that is right for your organization, make sure you are working with a team that can understand your specific needs and craft a solution to suit those needs well and comprehensively. An IMS also proves to be extremely valuable, as detailed record or audit trail of decisions made and communications shared within the management of the event or incident. Time and time again, companies rely on the detailed audit log that an IMS provides their team, and use this information to successfully develop their After Action Report (AAR) and Improvement Plan (IP), following the event.

About MissionMode

MissionMode is the trusted leader in providing organizations with an effective and reliable emergency notification and incident management system, specifically designed to handle your organization’s needs from end to end. Our Situation Center acts as a virtual command center in times of crisis, helping our clients stay on track through both emergencies or more routine operations by enabling your team to effectively communicate and project manage incidents from onset to resolution. The MissionMode Notification Center allows our clients to send two-way multimodal notifications to employees during times of crisis.

From incident management to mass notification to interactive field communications, mobile control, integrated weather planning and more, MissionMode’s team of seasoned and certified emergency managers and business continuity practitioners are dedicated to being a reliable partner in your incident management and mass communication needs.