We get a lot of questions about when the right time to evaluate your current systems and start looking for something new is, in terms of your contract cycle and at various points in the fiscal year. Our answer is almost always: now. There’s no need to wait until the end of your contract cycle to evaluate you business continuity systems, and in fact, most of the time it’s smarter to evaluate early. If you need to find a new incident management system to better meet your needs, that’s not something you want to rush.
Good Things Take Time
Maybe one of the reasons you’re in a position to look for something new is because the previous decision was made in a time crunch. Properly and thoroughly evaluating your incident management systems takes time, and finding something that keeps what you like while filling in the gaps of your current systems takes even more time. Consider research, demos, comparisons, resource planning, etc. All of those things play a role in your business continuity decisions, so it’s important to give yourself time for each step in the process. Trying to jam all of that into the last few months before your contract ends leaves you with missed opportunities. Start looking now.
Pay Attention to Details
In a crisis, it’s all about the details. The smallest things can make a difference in how a business disruption is handled, but when organizations are considering the systems that will help them execute these details, the small stuff is often overlooked or smoothed over. If you begin your search for a new incident management system in the middle of your contract cycle, you give yourself plenty of runway to pay attention to the details. Make sure the details will be handled in a way that makes sense to you. Is there a mobile app? Does that mobile app include the functionality you need to execute your BC plan on the go? What, in detail, are the features available within the system? Is there ongoing support available and how easy is it to access in the midst of a situation? Details can make or break how quickly your organization bounces back, so paying attention to them in this decision-making process is crucial.
List the Pros and Cons
Evaluating your current system with complete, unabashed honesty is the best place to start. You can do this at any point in your contract cycle, and we recommend you do it at least twice a year. Your needs will change and adapt as your business grows, and an incident management system that fit your needs six months ago might not do the trick anymore. Create a comprehensive list of the pros and cons of your current systems and tools, and consider if the cons, even if there are only a few, are big enough to require a change in course. Sometimes all it takes is a single con to make you realize there’s a big blind spot in your BC operations. With these pros and cons in hand, you can get a clear picture of what you truly need, and match it to your current systems. If there are glaring gaps, start looking for something new.
The process of finding the right incident management system for you should never be rushed, or crammed into a crunch-time decision. Your business continuity plan is the single thing that will keep your organization afloat in the event of a crisis or business disruption, and the decision on what can help you navigate those choppy waters easiest should not be taken lightly. Give yourself time, ask questions, and don’t stop until you feel good about the answers. Then, partner with a company that will help you bounce back faster, every time.
MissionMode is the trusted leader in providing organizations with an effective and reliable emergency notification and incident management system, specifically designed to handle your organization’s needs from end to end. The MissionMode Notification Center allows our clients to send two-way multimodal notifications to employees during times of crisis. Our Situation Center acts as a virtual command center in times of emergency or during a business disruption, helping our clients to successfully manage the given emergency by enabling your team to be activated in a virtual setting, performing assigned tasks and checklists related to the given incident from onset to resolution.
From incident management to mass notification to interactive field communications, mobile control, integrated weather planning and more, MissionMode’s team of seasoned and certified emergency managers and business continuity practitioners are dedicated to being a reliable partner in your incident management and mass communication needs.