As is the case with many businesses around the world, the Argo Group was motivated to enhance its mass notification system after facing an incident that impacted day-to-day operations. After Superstorm Sandy hit in 2012, the Argo Group, an international specialty underwriter based in Bermuda, realized in the event of an emergency they needed a better system to communicate with the firm’s more than 1,300 employees who reside in 10 countries.
When Superstorm Sandy struck the East Coast of the United States, the Argo Group needed to account for more than 100 employees who were in the storm’s path to ensure their safety and to provide updates regarding business operations. The business continuity team realized that they were unable to communicate with the group in a timely and efficient manner.
“When Sandy hit, it took a few days to reach individual employees to determine their whereabouts and safety. We realized the company needed a better solution,” said Susan Brown, Director Business Continuity for the Argo Group.
It was this experience that solidified the team’s commitment to find a partner to help them implement a mass communication system to:
- Maintain effective communications with employees during times of emergency
- Ensure employee safety
- Reduce the costs/resources to support an emergency response and notification system
As part of her search, Brown referenced industry reviews and consulted with thought leaders at events to find the best emergency communications partner. MissionMode was selected as the Argo Group’s emergency communication partner because we had the advanced notification features of the larger players as well as the incident management capabilities they didn’t offer all for a much more manageable cost.
A Worthwhile Decision
In winter 2014, the Argo Group used MissionMode notifications more than 50 times to inform employees of hazardous conditions, delayed start times and office closures due to harsh winter conditions. As a result of MissionMode implementation, the Argo Group was ready to respond to the epic ice storm that hit the Atlanta, Georgia area in January. The site manager contacted the business continuity director to discuss early closure notifications when it was apparent the ice storm could endanger the well-being of Argo’s employees, just as the process defined. A safety-check message was issued and within 30 minutes all local-area employees had responded and confirmed their well-being. The next day, the office closure was announced through the system.
“The ability to quickly send messages to widely dispersed employee groups and receive responses confirming both message receipt and employee safety has been fantastic,” Brown explained.
How to Use This Information
Ensure your company is prepared when disaster strikes. MissionMode can help you deliver critical messages, receive feedback from your employees and manage your response to business disruptions. We invite you to give us a call at 877-833-7763 or contact us online so that we can show you how our system can support your organization when efficient and timely communications to your constituents is critical.
How fast is your organization able to contact and confirm receipt of messages with your employees?