Effective Incident Management

How ready are you for your next unplanned business disruption? A flood that forces temporary personnel displacement? A shooter intent on harming your employees, customers or students? A data breach affecting both you and your customers? During a time of crisis, an effective incident management system is critical.

Emergency Apps: 15 iphone Emergency Alert Apps for Disaster and Crisis Mass Notification

Disaster Recovery Systems & Disaster Alert Apps for iphones and ipads We’ve rounded up 15 16 of the best iPhone and iPad emergency alert apps that will interest crisis management and disaster response professionals. Many will also be of interest to the average user looking for an emergency app for their iPhone. These are practical crisis alert apps that you might find useful as you do your job. This list does not include apps that are solely focused on personal crisis preparedness or general weather apps such as AccuWeather. Most of...
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15 Disaster and Crisis Management Apps for Android

crisis apps android

Disaster Alert Apps Android smartphone and tablet users have access to quite a few crisis, disaster recovery and emergency apps. Some are 5-star and some aren’t worth 5 seconds of your time. We’ve rounded up 15 of the best apps that will appeal to crisis management and disaster response professionals. Many will also be of interest to the average Android user. These are practical apps that you might find useful as you do your job. This list does not include apps related to personal safety—such as first aid guides—or general...
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9 Unusual, Fun and Weird Thanksgiving Facts Unrelated to Crisis Management

  For those of us in the United States, Thanksgiving is one of the best-loved holidays, one that often brings back lots of memories. For your Thanksgiving reading pleasure, we present you with 9 unusual, fun or weird facts about “Turkey Day” in America. (The only crisis management issue here is that the average person consumes 4,500 calories on Thanksgiving, enough to gain 1.3 pounds in one day! Perhaps we need to be prepared to skip seconds.) 1. Singapore weighs the same as turkey consumed  According to the National Turkey...
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Infographic: The State of Social Media Crisis Management at Universities

state social media

Here’s a nice infographic from OnlineColleges.net about the state of social media crisis management at colleges and universities. It contends that surveys show only 22% of universities use social media to communicate during a crisis. It also has some advice from social media consultant Chris Syme on how universities can get started in social media crisis management. Infographic brought to you by: OnlineColleges.net MissionMode’s smarter mass notification and incident management applications enable organizations to take control of crises, and reduce the time and cost of the response. Contact us today for more information or...
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The Cuban Missile Crisis: Parallels to Modern Crisis Management

cuban missile crisis

  50 years ago this week, humanity stood on the brink of nuclear war. In what could easily be called the crisis incident with the highest stakes ever, the U.S. and Soviet Union narrowly avoided mutual annihilation. It’s often referred to as “13 days in October”. 13 terrifying days. Besides its history-changing implications, there are many parallels that can be drawn between how the Cuban missile crisis unfolded and modern-day corporate crisis management. By the way, the remarkable image above from REUTERS shows one of the Soviet cruise missiles that...
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Social Media Screwups and Crisis Management

social media screwups

  Like other powerful tools, social media is a double-edged sword. Its massive reach opens up new horizons of communication and increases the speed that information flows. On the other hand, when your company commits a social media blunder, a lot of people may notice and talk about it. Fortunately, there are a few simple things that will reduce the risk. Insults and profanity bombs The decidedly un-controversial U.S. housewares manufacturer KitchenAid found this out first-hand last week, when the following tweet popped up on the company’s official Twitter account...
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Simplifying Internal Crisis Management Through Communication

internal communication

  Swift, accurate communication is the most important factor in successful crisis management. While there are many articles detailing the methodology behind external communication, the art of maintaining internal communication in crisis is often overlooked. When a crisis breaks, everyone involved in the response must be contacted quickly, as well as those who need to be made aware of the situation. There are several critical things that must be accomplished, especially in the initial stages of the crisis. People are contacted immediately, not an hour or more after the situation...
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5 Crisis Management Truths from the Tylenol Murders

Revisiting Tylenol Poisoning Scare The 1980’s Tylenol poisoning murders spurred panic, wide-spread fear, and perhaps the best-ever corporate response to a major public relations crisis. James E. Burke, then CEO of Tylenol-maker Johnson & Johnson, died on September 28 at the age of 87. He will be best known for his strong, decisive leadership and what has widely been recognized as a model of exceptional corporate crisis management. Fortune magazine named him one of history’s 10 greatest CEOs because of his handling of the Tylenol scare. There are 5 crisis management...
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Tweeting for Survival: Japanese Test Twitter as Crisis Management Tool

Japan twitter testing

  Decades ago, coal miners used canaries as an early warning system for gas levels. Now, Japan is turning to another bird for earthquake early warnings and crisis management—Twitter. The potential for using social media and mobile apps as emergency notification tools was tested on September 19 in Tokyo. Around 100 people participated in the drill, which involved finding shelter and locating injured people. According to the Japan Times, the training was organized by Twitter Japan, Yahoo and a major real estate developer. The goal was to raise awareness of...
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Rebuilding The World Trade Center Through Crisis Leadership And Collaboration, Part 2

twin lights

Light beams from Ground Zero. Image credit: Songquan Deng / Bigstock In part one of this series, Robert Edson gave a personal account of the horrific events of 9/11, and laid out the hard facts that confronted New York officials, particularly the Port Authority. In part two, he takes you through their crisis leadership process and examines the incredible collaborative effort to create a symbol of hope on the hallowed grounds of the World Trade Center. Rebuilding the World Trade Center “The site was fraught—no, paralyzed—with so many questions. What does...
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