Effective Incident Management

How ready are you for your next unplanned business disruption? A flood that forces temporary personnel displacement? A shooter intent on harming your employees, customers or students? A data breach affecting both you and your customers? During a time of crisis, an effective incident management system is critical.

Effective Incident Management to Stop Social Media Hacks

social media hackers

Social media hacks are making the news on a weekly basis. Hackers have taken command of the social media accounts of numerous high-profile companies such as the Associated Press, Wall Street Journal and Jeep. Don’t you think it’s about time you protected yourself with effective incident management? Staying secure In a PR News article, Peter Lamotte shared a wealth of advice, including tips for security, like these: Diverse passwords Too many organizations use the same passwords to access and manage all of their social media properties. Instead, organizations should diversify...
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Effective Incident Management: Avoiding a Social Media Crisis (Infographic)


Here is an interesting infographic about how to use effective incident management to avert a social media crisis. The author refers to “climbing the Social Media Hierarchy of Needs”. Learn how to advance from the foundation to the pinnacle of enlightenment with 15 principles of social media crisis planning and response. Click the image to view at full size   Source: Patricia Redsicker MissionMode’s smarter mass notification and incident management applications enable organizations to take control of crises, and reduce the time and cost of the response. Contact us today for more information or...
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Effective Incident Management: Insider Security Threats

insider threats crisis management

  Information security is a hot topic currently, and rightly so. But while talk of high-profile hackings and advanced persistent threats are on everyone’s mind, it’s important to remember that your own employees hold the potential to become dangerous leaks and that effective incident management will take this into account. In an article for the info security site Dark Reading, Ericka Chickowski named five lessons learned from an FBI presentation at this year’s RSA Conference, which gives us some sobering food for thought. 1. Insider threats are not hackers. Most...
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Crisis Management and Organizational Resilience: Part 2

organizational resilience 2

  Part two of a two-part series In part one of this series on crisis resiliency, we discussed ways to cope with unpredictable or unanticipated events, including the six-step process that should guide your crisis management efforts. Here in part two, we will discuss three cornerstones of successful crisis management – internal communications, testing and practice, practice, practice. Internal communications There have been volumes written on external communication in crisis, but the need for fluid and comprehensive internal communication is discussed far less often. Because the transition from a status...
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Crisis Management and Organizational Resilience: Part 1

art of resilience

  Part one of a two-part series In order to implement the best crisis management, organizations absolutely must prepare resiliency plans—plans specifically created with the intention of seeing you through a crisis and going back into business as usual with a minimum of trouble. Many crisis events can be predicted and planned for, allowing you to create step-by-step walk-through. From time to time, though, you will be in a situation that you had no way of predicting and which contains so many possible outcomes that you simply could not imagine...
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Proactive Crisis Management Through Internal Crowdsourcing

Proactive crowdsourcing

Internal crowdsourcing is a relatively new way to recognize crises in their early stages and get eyewitness intelligence from the field. It holds great promise for organizations that are progressive enough to use it. According to the Institute for Crisis Management, 61% of crises, on average, are “a problem that starts out small and someone within the organization should recognize the potential for trouble and fix it before it becomes a public issue.” Basically, when a potential crisis is recognized in the early stages, it can more easily be prevented...
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Europe Horsemeat Scandal Crisis Management

horsemeat crisis management

The horse meat crisis has trotted its way across Europe and beyond, creating crisis management waves. From its start in Britain and Ireland, to the announcement this week that Nestle is pulling pasta meals from store shelves in Italy and Spain, the scope of this crisis just keeps expanding. In fact, Findus brand lasagna, one of the products at the core of the controversy, is still being pulled out of circulation in locations as far away as Hong Kong. Authorities are debating new regulations and demanding a decrease in the...
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Crisis Management and Communications 101: Part Two

  Part Two of a Two-part Post (Read Part One) In the first part of this article, we looked at 6 major principles of good crisis communications in crisis management. We covered the press, spokespeople, plans, leaders, practicing and monitoring tools. Here are the final 6 principles. 7. Have a central place where employees can go for the latest information. This could be on your intranet or a hotline. Be careful about what you convey. Assume that someone will likely copy info from the intranet or share the hotline number...
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Crisis Management and Communications 101: A Crash Course

  Part one of a two-part article. Effective communications during crisis management can make the difference between quickly resolving the situation and it becoming a nightmare. There are many principles of good communications, but we’ve assembled 12 major principles that can help you take charge of the next crisis. 1. Designate a single point of contact for the press, but have a backup. Yes, you’re very busy with your crisis, but that doesn’t really matter to a reporter working on a tight deadline. Set up both an email address and...
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Executive Trust is a Major Factor in Effective Crisis Management

exec trust crisis management

Scandal isn’t just the subject of TV shows.  It seems to be the flavour of the month at boardrooms around the world, and it is taking a terrible toll on corporate reputation. The CEO of Barclays Bank forced out over interest rate fixing Executives of Japanese camera maker Olympus plead guilty to accounting fraud Yahoo boss Scott Thompson resigns after lying on his resume HSBC accused of money laundering for terrorists Former Australian Wheat Board CEO fined over illegal kickbacks to the Saddam Hussein regime These and many other such...
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