Crisis Preparedness Tips

The basic steps of effective crisis communications are not difficult, but they require advance work in order to minimize damage. The slower the response, the more damage is incurred. So if you’re serious about crisis preparedness and response, read and implement these 10 steps of crisis communications, the first seven of which can and should be undertaken before any crisis occurs.

A Lengthy and Crippling Supply-Chain, Crisis Preparedness Part 2


Part two of a two-part series | Read part one Bloody clashes at LonMin’s platinum mine in Africa caused supply shortages and price increases that affected the automotive industry and others. More 40 people lost their lives during the conflict. The strike was recently ended, but there are three important crisis preparedness supply chain lessons any organization can learn from the response to the crisis. In part one, we learned to be prepared for the obvious and the not-so-obvious. 2. Admit responsibility, make things right, move on Before any company...
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A Lengthy and Crippling Supply-Chain, Crisis Preparedness Part 1

lonmin-strikers crisis preparedness

Part One of a Two-part Series. Read part two here. What if the site that generates 90% of your profits fully halted production for more than three weeks? What if your primary supplier simply told you, “we don’t have your order, and we have no idea when we will”, while prices from other sources dramatically increased? Manufacturers that use platinum as a raw material have experienced just that. Recent bloody clashes at platinum mines have disrupted the supply chain in a big way. LonMin, a mining company operating in Africa,...
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Don’t Play Ostrich, Be Ready with Crisis Preparedness Best Practices

ostrich crisis preparedness best practices

When your organization faces the inevitable crisis, the worst thing you can do is bury your head in the sand and hope it will all go away. Even though you have a solid, well-exercised crisis preparedness best practices plan and your organization has crisis experience, you might be playing ostrich if you don’t treat communication as the most important element of the response. When an incident occurs, do you quickly (and accurately) distribute information to all the right stakeholders, including the public, press and social media? If you don’t get a...
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Failing Grade for U.S. Crisis Preparedness Against Cyber Attacks

Cyber attacks against critical U.S. physical infrastructure have increased 17-fold between 2009 and 2011, according to General Keith Alexander, head of the U.S. National Security Agency (NSA) and U.S. Cyber Command. How prepared is the U.S. for a large-scale attack? The General rated preparedness at “3 out of 10.” Not exactly an encouraging assessment of the nation’s crisis preparedness. And this is not just a U.S. phenomenon. Cyber attacks have become much more frequent in a number of countries. These are not the usual attempts to hack into break into...
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