The utilization of emergency management apps is a crucial part of effective crisis communication. With the unpredictable nature of business disruptions, it’s important to have communication tools at your disposal that are flexible, adaptable, and user-friendly. That’s why incident management and emergency notification apps are on the rise. With the vendor space becoming more crowded, it can be difficult at times to decipher the good application from the not-so-great solution. When you’re looking for an emergency notification app to meet your needs, these are the key features that ought to be on your must-have list.
Your emergency notification app needs to be usable across multiple scenarios or types of disruptions, making communications quick and easy to execute, regardless of what type of business disruption your organization is facing. It doesn’t do you any good to have an app with a templated notification that only applies to one, single scenario-type. Instead, your emergency notification app needs to cover numerous scenario types in a pre-set templated format, allowing for quick and easy execution of crisis communication for all events or emergencies that could impact your employees and organization. An app that supports crisis messaging in the face of any disruption sets you up for a successful and timely response and recovery.
Available App Use Across Platforms
If your emergency notification app isn’t available across multiple platforms, it likely won’t serve you or your employees well, real-time. Employees and key stakeholders need to have access to the emergency notification app and its full range of features at all times, no matter which smart device they are utilizing. If the app you’re considering doesn’t support multiple operating systems (i.e. iOS and Android), it’s time to move on and select one that does. In today’s working world where the line between business and personal life is increasingly blurred, often times employees no longer receive company-provided mobile phones, dictating the preferred operating system, instead employees are instructed to download the app onto their personal device for work purposes. Even without a company-provided device, these employees still play a critical role in the given organization and need to be able to send and receive real-time communications via an app, at all times.
Make Recipient Responses Quick and Simple
You need pre-templated recipient responses ready to go, that can be utilized for numerous, possible scenarios in which your organization is communicating to with employees, visitors, and/or contractors. The better prepared you are ahead of time, in terms of pre-identified recipient response options you choose to provide with each notification template, the more success your crisis communications and reporting will be. Quick crisis notification and effective recipient response is key in the aftermath of a crisis, so having an app that makes this easy with pre-identified and pre-scripted numeric response options is a must.
Focus on Employees’ Safety and Well-being
Getting your business back up and operational is important, but so is ensuring your employees’ safety and well-being immediately following an event or disruption. Keeping your employees informed and up to speed on the incident is critical, especially in the case of natural or man-made disasters, checking in quickly with the entire team or group of employees working from a specific affected facility location – in order to make sure no one was injured or in need of assistance – needs to be a priority. An emergency notification app that allows a company to do this quickly and effectively, makes employees feel valued and cared for by their organization.
Having a two-way communication feature within your emergency notification app is important. Two-way communication means key stakeholders, executive leaders, as well as groups or teams of employees have the ability to respond to company notifications by quickly acknowledging their confirmed receipt of the message. In addition, these employees can even provide additional, useful information back to the company, such as the employees’ real-time status, current location, or need for company assistance.
MissionMode is the trusted leader in providing organizations with an effective and reliable emergency notification and incident management system, specifically designed to handle your organization’s needs from end to end. The MissionMode Notification Center allows our clients to send two-way multimodal notifications to employees during times of crisis. Our Situation Center acts as a virtual command center in times of emergency or during a business disruption, helping our clients to successfully manage the given emergency by enabling your team to be activated in a virtual setting, performing assigned tasks and checklists related to the given incident from onset to resolution.
From incident management to mass notification to interactive field communications, mobile control, integrated weather planning and more, MissionMode’s team of seasoned and certified emergency managers and business continuity practitioners are dedicated to being a reliable partner in your incident management and mass communication needs.