Overcoming Operational 'Glitches'- Recovery is a Competitive Capability
A MissionMode and LCP Consulting White Paper
The old management adage goes: “Failing to plan is like planning to fail”. But in today’s
volatile and interdependent economy, even the best planned and organized companies are
being caught out by events that are beyond their
control, or which are the result of plans and designs
not working as expected. These events are sometimes referred to as ‘Glitches’, which on occasion maybe a
euphemism for an incident or full scale crisis.
Companies, organizations and communities are profoundly vulnerable to all manner of
events that are outside their immediate span of control. Increasingly the term supply chain is
being used to describe these extended links and dependencies. Until recently the effort to
manage these extended chains has concentrated on achieving better stability. But the
increasing rate of experience of shocks, surprises and unpredictability has added supply
chain risk management and recovery to the boardroom agenda.
This white paper draws on established case material and supply chain risk management
principles to show the need to design and plan for risk mitigation and recovery and how to go
about it. Business success may depend on a process to deal with events that cannot be
designed out and for which the full impacts cannot
be anticipated or predicted. Response and
recovery in a global business involves parties
working remotely to a common process with fast
communications, ensuring consistant information and actionson short lead-times.
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