Facilities Management

Facilities Crisis Management

facilities managementDamage to a major facility can impact that location’s ability to operate.  Facilities managers need to work closely with human resources, operations and company management to assess the situation, determine impact to employees and/or customers and create and execute effective recovery plans.  Fire, explosion of combustible materials, severe weather, flooding and more can lead to facilities damage.  Similarly facilities based security threats need to be managed to ensure safety of employees, customers, students and more.  Facilities crisis management personnel must have plans and tools in place to address facility security and physical damage.

MissionMode partners with facilities managers across industries by providing the tools they need to quickly and easily communicate critical information, share timely information and photos from impacted locations, and implement incident management procedures to enable speedy issue resolution.

Primary Applications

Primary Applications

MissionMode Situation Center Suite can be applied to a wide variety of situations that facilities management team plans for to ensure communication of important information, receive confirmation and feedback from a geographically dispersed employee and/or customer base and effectively manage operations through the business disruption.  Some of the primary applications include:

Severe Weather – Major storms can cause location shutdowns, facilities damage, transportation disruption and more.  Employees need to be located to ensure safety, facilities need to be safeguarded or repaired and scheduling may need to be adapted.

Physical Security Threat – An organization faced with a physical security threat first needs to take steps to ensure the safety of employees and customers. Next comes securing the facilities themselves, MissionMode can help with tools for interactive communications and field information sharing.

Facilities – Damage due to fire, flooding, weather or power outages at an individual location can impact operations.  Employees need to be alerted and advised on impacts to work schedules and more.

MissionMode Solutions

MissionMode has the tools facilities crisis management teams need to effectively plan for disruptive events. Our Situation Center Suite was designed to enable simple two-way emergency communications and a collaborative virtual command center to speed issue resolution.

Intelligent, 2-Way Message Delivery – MissionMode Notification Center allows organizations to communicate with employees and customers via email, land-line, mobile devices, SMS and more to deliver critical information such weather related closings or schedule changes, IT outages or data security threats.  The solution easily integrates with existing HR systems to ensure timely and accurate contact information across customizable mailing lists.  Smart automation rules allow for sequential message delivery, escalation of alerts across devices and more. There are multiple ways for recipients to respond including one touch connection to a conference call.  Best of all, Notification Center is extremely easy to use and can be accessed from anywhere including an award-winning mobile application.

Collaborative Incident Management Tools – MissionMode Situation Center can dramatically improve an organization’s readiness and ability to effectively manage unplanned incidents by making event management collaborative, simple, and trackable.  The tool can be pre-configured to help facilities management teams manage a wide variety of disruptive events such data breaches, facilities damage and more by providing a collaboration platform that serves as a virtual command center.  The easy-to-use Situation Center includes a real-time dashboard giving all users a centralized view of event resolution activities and status, team and individual task checklists, event log, a file sharing library for key documents, customized online forms and seamless integration to our Notification Center for message delivery.

Interactive Field Communications – MissionMode’s EarShot Solution enables rich, 2-way communications to support decision making as a situation unfolds. This unique mobile application allows company personnel to send mobile messages, forms, photos and GPS location information to a geographically dispersed team to facilitate location closure and incident management decisions.

 

MissionMode Advantages

Managing incidents like weather-related location closings, physical security threats, IT system outages and more while minimizing negative business impact takes planning, practice and the right partner.  A partner with the tools, industry experience and support to give you maximum operational control.

Unlike most emergency management systems, MissionMode provides an end-to-end incident management solution.  Because in a crisis, you don’t just need to communicate the problem, you need to resolve it.  MissionMode’s Situation Center Suite was specifically designed to support the five key phases of business continuity management in order to boost your organization’s overall readiness:

Planning
Early Warning
Risk Assessment
Response
Resolution/Evaluation

 Key MissionMode advantages for facilities  managers include:

  • Ease of use
  • Virtual command center speeds incident recovery
  • Unlimited contact devices, recipients, teams and templates
  • Cloud-based applications -accessible from anywhere
  • Customized automation rules
  • Template driven – easy to pre-configure for multiple incident types
  • Choose recipients individually and by group, role, location or GIS mapping
  • Recorded voice alerts plus highest quality text-to-speech alerts
  • Multiple ways for recipients to respond including one-touch connection to conference calls
  • Easily integrates with existing customer systems
  • Real-time dashboards for project status at a glance
  • Individual and team level task checklists
  • Interactive field communications provides corporate visibility to incident severity
  • Configurable calling parameters –can cycle through preferred devices and stop when reached