The need to operate quickly and safely in aviation is imperative.  With a real-time need to manage tight schedules and stay on top of issues before they become incidents, the need for fast, effective communication is critical.  Delays in the network increasingly cause customer dissatisfaction, and increasing regulatory requirements can have significant financial impact.  Add to that the complex interrelationships between partners and their service level agreements (SLAs), and operational disruptions can quickly become stressful and difficult to recover from.

That’s why many organizations in the aviation industry have turned to MissionMode for operational use in managing the flight network, as well as during incidents and crises.

Learn how TBI, manager of 8 worldwide airports, is using MissionMode to keep operations running smoothly. Read the case study

Control Center Operations is the Hub

The operations control center is the operational hub of an airline or airport.  Distributing information to those that need to act on it is crucial. Keeping a log of events as they occur clearly shows operational status as well as providing an audit log for later review. Even stand-by crew can be mobilized within seconds using MissionMode.

Consequently, many transportation agencies use MissionMode for routine messaging and sharing data such as on-time performance, number of flights departing or arriving on-time, and major delays. If a disruption occurs, such as bad weather or an airport closure, the entire team receives instant updates and guidance to minimize disruption. If a safety threat arises, the crisis response manager uses MissionMode to escalate security measures.

By applying preconfigured scenarios within MissionMode, the team receives customized alerts based on the type of issue they’re facing. Armed up-front with the knowledge of how best to proceed, organizations are well-equipped to execute a seamless response within MissionMode’s Situation Center – a virtual command and control center.

"MissionMode provides the airport with a common operating picture across all departments. Our staff can see at a glance the status of any incident and make better-informed decisions."
– Chris Wilson, Airport Manager, Birmingham Airport

Read the Birmingham Airport case study

Escalating into an Incident or Emergency

During a crisis, staff must activate the right emergency response personnel and activities immediately. Lag time is something you cannot afford.

Airlines and airports use the MissionMode emergency notification system to mobilize crisis response teams and keep staff informed. Our Situation Center enables these organizations to respond to crises faster than ever before. Information and status can be exchanged, communicated and acted upon in real-time. This leads to a quicker and stronger response.

The Situation Center serves as a secure, central repository for everything related to the response—from operations and aviation security manuals to crisis response checklists. It's a central hub for sharing emergency response plans, communications, and status reports. Team members can log in remotely to share knowledge from the field and receive updated instructions. Armed with this information, managers can synchronize activities, eliminate redundancy, and execute decisions with confidence.

MissionMode’s unique combination of operational management, emergency notification and crisis management functionality has made it an indispensible tool for many air transportation organizations.

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Contact us to learn more about aviation applications of MissionMode.