The utilities industry has a unique set of business continuity challenges in the event of an unplanned disruption. Employees need to be located, safety verified, work status communicated and more. In some cases customers need to be alerted to potential impacts. Meanwhile utilities emergency preparedness teams need to be informed and to collaborate to achieve the most effective path to issue resolution because for utilities, incidents can result in heavy fines and severe reputational damage.
MissionMode partners with key utility industry players like Xcel Energy and Atlantic LNG providing the tools they need to quickly and easily communicate critical information, share timely information and photos from impacted locations, and implement incident management procedures for speedy issue resolution.
MissionMode has greatly improved our resiliency, increased our response speed and lowered our risk.— Director of Enterprise Continuity and Public Safety, Xcel Energy
MissionMode Situation Center Suite can be applied to a wide variety of utility emergency preparedness applications to speed communication of critical information, receive confirmation and feedback from a dispersed employee and/or customer base and effectively manage operations through the business disruption. Some of the primary applications include:
IT System Failure – Billing and payment systems, as well as core utility operating systems are mission critical in today’s utility environment. An outage in anyone of these systems can have serious impact on a utility’s ability to operate. MissionMode tools can help communicate the issue to all who need to know and enable successful collaboration on IT disaster recovery.
Severe Weather – Major storms can cause outages, facilities damage, transportation disruption and more. Employees need to be located to ensure safety, facilities need to be safeguarded or repaired and scheduling may need to be adapted.
Field Crew Notification – The bulk of utility personnel are not located in an office, they are in the field maintaining operations or servicing customers. Keeping field personnel informed of outage situations, scheduling changes and weather related issues is critical to efficient operations.
System Failure – Power outages are a major event for any utility. They not only impact customer satisfaction, but can also result in severe penalties. Communicating outage information and effectively managing incident resolution is core to any utility’s success.
MissionMode has the tools utilities need to effectively manage unplanned incidents. Our Situation Center Suites was designed to enable simple two-way emergency communications and a collaborative virtual command center to speed issue resolution.
Intelligent, 2-Way Message Delivery – MissionMode Notification Center allows utilities to communicate with employees via email, land-line, mobile devices, SMS and more to deliver critical information such weather related outages or schedule changes, IT issues and more. The solution easily integrates with existing HR systems to ensure timely and accurate contact information across customizable mailing lists. Smart automation rules allow for sequential message delivery, escalation of alerts across devices and more. There are multiple ways for recipients to respond including one touch connection to a conference call. Best of all, Notification Center is extremely easy to use and can be accessed from anywhere including an award-winning mobile application.
Collaborative Incident Management Tools – MissionMode Situation Center can dramatically improve a utility’s readiness and ability to effectively manage unplanned incidents by making event management collaborative, simple, and trackable. The tool can be pre-configured to help utility business continuity teams manage a wide variety of disruptive events such data breaches, facilities damage and more by providing a collaboration platform that serves as a virtual command center. The easy-to-use Situation Center includes a real-time dashboard giving all users a centralized view of event resolution activities and status, team and individual task checklists, event log, a file sharing library for key documents, customized online forms and seamless integration to our Notification Center for message delivery.
Interactive Field Communications – MissionMode’s EarShot Solution enables rich, 2-way communications to support decision making as a situation unfolds. This unique mobile application allows utility personnel to send mobile messages, forms, photos and GPS location information to a geographically dispersed team to facilitate incident management decisions.
Managing incidents like weather-related outages, physical security threats, IT system outages and more while minimizing negative business impact takes planning, practice and the right partner. A partner with the tools, industry experience and support to give you maximum operational control.
Unlike most emergency management systems, MissionMode provides an end-to-end incident management solution. Because in a crisis, you don’t just need to communicate the problem, you need to resolve it. MissionMode’s Situation Center Suite was specifically designed to support the five key phases of business continuity management in order to boost your organization’s overall readiness:
Key MissionMode advantages for utilities include:
• Ease of use
• Virtual command center speeds incident recovery
• Unlimited contact devices, recipients, teams and templates
• Cloud-based applications -accessible from anywhere
• Customized automation rules
• Template driven – easy to pre-configure for multiple incident types
• Choose recipients individually and by group, role, location or GIS mapping
• Recorded voice alerts plus highest quality text-to-speech alerts
• Multiple ways for recipients to respond including one-touch connection to conference calls
• Easily integrates with existing customer systems
• Real-time dashboards for project status at a glance
• Individual and team level task checklists
• Interactive field communications provides corporate visibility to incident severity
• Configurable calling parameters –can cycle through preferred devices and stop when reached