Financial Services

Financial Services Incident Management

financial servicesWhen it comes to money and personal financial information, security is paramount.  For this reason the financial services industry puts a lot of focus on  a business continuity and IT disaster recovery. In the event of an unplanned business disruption, financial services employees need to be located and informed, their safety verified, and instructions must be provided for short term work status. In the worst cases, customers need to be alerted to potential security impacts. Meanwhile financial services incident management teams need to be informed and to equipped to effectively resolve the incident while minimizing potential customer impact.  Because in a financial services environment, security incidents can result in heavy fines and severe reputational damage.

MissionMode partners with top financial industry players like State Street Bank, PayPal, Experian, Securitas, and Alyeska providing them the tools they need to quickly and easily communicate critical information, efficiently project manage tasks across teams, and bring issues to a speedy issue resolution. Top financial services institutions around the world trust MissionMode to provide the tools and support they need for effective end-to-end incident management.

Primary Applications

MissionMode Situation Center Suite can be applied to a wide variety of financial services incident management applications to speed communication of critical information, receive confirmation and feedback from a dispersed employee and/or customer base to effectively manage operations through the business disruption. Some of the primary applications include:

Data Breach – For financial institution, protection of personal information is closely tied to business success. A data breach undermines customer confidence and can result in severe penalties. MissionMode solutions can support internal and external communications in the event of a breach plus speed incident management and resolution.

IT System Failure – Online banking and payment transactions as well as core financial institution operating systems are mission critical in today’s financial services environment. An outage in anyone of these systems can have serious impact on an institution’s ability to operate. MissionMode tools can help communicate the issue to all who need to know and enable successful collaboration on IT disaster recovery.

Severe Weather – Major storms can cause location shutdowns, facilities damage, transportation disruption and more. Employees need to be located to ensure safety, facilities need to be safeguarded or repaired and scheduling may need to be adapted.

Physical Security Threat – A financial institution faced with a physical security threat first needs to take steps to ensure the safety of employees and customers. Next comes securing the facilities themselves, MissionMode can help with tools for interactive communications and field information sharing.

Facilities – Damage or power outages at an individual location can impact operations. Employees need to be alerted and advised on impacts to work schedules and more.

MissionMode Solutions

MissionMode has the tools financial institutions need to effectively manage unplanned incidents. Our Situation Center Suite was designed to enable simple two-way emergency communications and a collaborative virtual command center to speed issue resolution.

Intelligent, 2-Way Message Delivery – MissionMode Notification Center allows financial institutions to communicate with employees via email, land-line, mobile devices, SMS and more to deliver critical information such weather related closings or schedule changes, IT outages or data security threats. The solution easily integrates with existing HR systems to ensure timely and accurate contact information across customizable mailing lists. Smart automation rules allow for sequential message delivery, escalation of alerts across devices and more. There are multiple ways for recipients to respond including one touch connection to a conference call. Best of all, Notification Center is extremely easy to use and can be accessed from anywhere including our award-winning mobile application.

Collaborative Incident Management Tools – MissionMode Situation Center can dramatically improve a financial institution’s readiness and ability to effectively manage unplanned incidents by making event management collaborative, simple, and trackable. The tool can be pre-configured to help financial institution business continuity teams manage a wide variety of disruptive events such data breaches, facilities damage and more by providing a collaboration platform that serves as a virtual command center. The easy-to-use Situation Center includes a real-time dashboard giving all users a centralized view of event resolution activities and status, team and individual task checklists, event log, a file sharing library for key documents, customized online forms and seamless integration to our Notification Center for message delivery.

Interactive Field Communications – MissionMode’s EarShot Solution enables rich, 2-way communications to support decision making as a situation unfolds. This unique mobile application allows financial institution personnel to send mobile messages, forms, photos and GPS location information to a geographically dispersed team to facilitate location closure and incident management decisions.

MissionMode Advantages

Managing incidents like weather-related location closings, physical security threats, IT system outages and more while minimizing negative business impact takes planning, practice and the right partner. A partner with the tools, industry experience and support to give you maximum operational control.

Unlike most emergency management systems, MissionMode provides an end-to-end incident management solution. Because in a crisis, you don’t just need to communicate the problem, you need to resolve it. MissionMode’s Situation Center Suite was specifically designed to support the five key phases of business continuity management in order to boost your organization’s overall readiness:

Planning
Early Warning
Risk Assessment
Response
Resolution/Evaluation

Key MissionMode advantages for financial services incident management include:
• Ease of use
• Virtual command center speeds incident recovery
• Unlimited contact devices, recipients, teams and templates
• Cloud-based applications -accessible from anywhere
• Customized automation rules
• Template driven – easy to pre-configure for multiple incident types
• Choose recipients individually and by group, role, location or GIS mapping
• Recorded voice alerts plus highest quality text-to-speech alerts
• Multiple ways for recipients to respond including one-touch connection to conference calls
• Easily integrates with existing customer systems
• Real-time dashboards for project status at a glance
• Individual and team level task checklists
• Interactive field communications provides corporate visibility to incident severity
• Configurable calling parameters –can cycle through preferred devices and stop when reached