Business Continuity Solutions
Global enterprises are increasingly becoming aware of the critical role of the business continuity management (BCM) team and continuity planning.
Continuity management teams are growing in importance as executives see the need for greater preparation in the event of an unplanned incident. Large-scale, highly publicized events such as 9/11, Superstorm Sandy, and the Target credit card breach cause companies to rethink their overall crisis readiness.
Business continuity management & planning professionals need to create plans for many different types of business disruptions. These continuity plans need to be documented, trained, and tested in order for companies to be ready when the event occurs. However, the most well prepared plans will not be successful without the right tools. For emergency management plans to be executed effectively, mass communication and incident management systems need to be in place.
The ability to quickly send messages to widely dispersed employee groups and receive responses confirming both message receipt and employee safety has been fantastic. Employees are delighted to be working for an organization where management shows such concern, and the executive team is thrilled to have vital feedback so quickly. MissionMode has been great to work with throughout the entire process –I would highly recommend their services to anyone in need of a fully featured notification and incident management solution.— Susan Brown, Director Business ContinuityArgo Group
Business Continuity Partners
MissionMode partners with business continuity managers across industries by providing the tools they need to quickly and easily communicate critical information, share timely information and photos from impacted locations, and implement incident management procedures to enable speedy issue resolution.
MissionMode Situation Center Suite can be applied to a wide variety of situations that a business continuity planning team plans for to ensure communication of important information, receive confirmation and feedback from a geographically dispersed employee and/or customer base and effectively manage operations through the business disruption. Some of the primary applications include:
Severe Weather – Major storms can cause location shutdowns, facilities damage, transportation disruption and more. Employees need to be located to ensure safety, facilities need to be safeguarded or repaired and scheduling may need to be adapted.
Physical Security Threat – An organization faced with a physical security threat first needs to take steps to ensure the safety of employees and customers. Next comes securing the facilities themselves, MissionMode can help with tools for interactive communications and field information sharing.
Facilities – Damage or power outages at an individual location can impact operations. Employees need to be alerted and advised on impacts to work schedules and more.
Product Recall – In the event of a product recall, both company personnel and impacted customers need to be notified and provided with timely information on what steps to take.
Supply Chain – Supply chain disruptions can have a big impact on inventory management and manufacturing. When a supplier has a disruptive event making them unable to meet commitments, this information needs to be communicated and depending on the severity, alternatives may need to be put in place.
Staffing and Employee Safety – Every organization has an obligation to ensure the safety and security of their staff. In the event of dangerous weather or physical security threats, the goal is to quickly locate all employees, receive confirmation of their safety and supply information on impacted work schedules.
MissionMode has the tools business continuity management teams need to effectively plan for disruptive events. Our Situation Center Suite was designed to enable simple two-way emergency communications and a collaborative virtual command center to speed issue resolution.
Intelligent, 2-Way Message Delivery – MissionMode Notification Center allows organizations to communicate with employees and customers via email, land-line, mobile devices, SMS and more to deliver critical information such weather related closings or schedule changes, IT outages or data security threats. The solution easily integrates with existing HR systems to ensure timely and accurate contact information across customizable mailing lists. Smart automation rules allow for sequential message delivery, escalation of alerts across devices and more. There are multiple ways for recipients to respond including one touch connection to a conference call. Best of all, Notification Center is extremely easy to use and can be accessed from anywhere including an award-winning mobile application.
Collaborative Incident Management Tools – MissionMode Situation Center can dramatically improve a organization’s readiness and ability to effectively manage unplanned incidents by making event management collaborative, simple, and trackable. The tool can be pre-configured to help financial institution business continuity teams manage a wide variety of disruptive events such data breaches, facilities damage and more by providing a collaboration platform that serves as a virtual command center. The easy-to-use Situation Center includes a real-time dashboard giving all users a centralized view of event resolution activities and status, team and individual task checklists, event log, a file sharing library for key documents, customized online forms and seamless integration to our Notification Center for message delivery.
Interactive Field Communications – MissionMode’s EarShot Solution enables rich, 2-way communications to support decision making as a situation unfolds. This unique mobile application allows company personnel to send mobile messages, forms, photos and GPS location information to a geographically dispersed team to facilitate location closure and incident management decisions.
Managing incidents like weather-related location closings, physical security threats, IT system outages and more while minimizing negative business impact takes planning, practice and the right partner. A partner with the tools, industry experience and support to give you maximum operational control.
Unlike most emergency management systems, MissionMode provides an end-to-end incident management solution. Because in a crisis, you don’t just need to communicate the problem, you need to resolve it. MissionMode’s Situation Center Suite was specifically designed to support the five key phases of business continuity management in order to boost your organization’s overall readiness:
Key MissionMode advantages for business continuity managers include:
- Ease of use
- Virtual command center speeds incident recovery
- Unlimited contact devices, recipients, teams and templates
- Cloud-based applications -accessible from anywhere
- Customized automation rules
- Template driven – easy to pre-configure for multiple incident types
- Choose recipients individually and by group, role, location or GIS mapping
- Recorded voice alerts plus highest quality text-to-speech alerts
- Multiple ways for recipients to respond including one-touch connection to conference calls
- Easily integrates with existing customer systems
- Real-time dashboards for project status at a glance
- Individual and team level task checklists
- Interactive field communications provides corporate visibility to incident severity
- Configurable calling parameters –can cycle through preferred devices and stop when reached
Business Continuity Definition
Business continuity encompasses a loosely defined set of planning, preparatory and related activities which are intended to ensure that an organization’s critical business functions will either continue to operate despite serious incidents or disasters that might otherwise have interrupted them, or will be recovered to an operational state within a reasonably short period. As such, business continuity includes three key elements and they are
- Resilience: critical business functions and the supporting infrastructure are designed and engineered in such a way that they are materially unaffected by most disruptions, for example through the use of redundancy and spare capacity;
- Recovery: arrangements are made to recover or restore critical and less critical business functions that fail for some reason.
- Contingency: the organization establishes a generalized capability and readiness to cope effectively with whatever major incidents and disasters occur, including those that were not, and perhaps could not have been, foreseen. Contingency preparations constitute a last-resort response if resilience and recovery arrangements should prove inadequate in practice.