Mass Notification Management

When an unplanned business disruption occurs, communication is critical. Whether you need to locate employees to confirm their safety, notify customers of a product recall, or inform staff and suppliers about a location shut-down, time is of the essence. Individual communications platforms such as phone or email have inherent problems for an effective emergency mass notification system.

Best Practices for Emergency Notification Messages

Best Practices ens message

When sending an alert through an emergency notification system, it’s important to have the best possible message for each type of communication channel. In a time-sensitive situation, sending clear instructions is critical. Voice, SMS, email and push notification channels each have different characteristics and the allowable length  of the message differs between each of these channels. This slide presentation gives you a variety of best practices for each communication channel. Follow these guidelines and your alert will be more successful. Best Practices for Emergency Notification Messages from MissionMode MissionMode’s smarter mass...
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How to Increase Emergency Notification System Response Rates

Increasing response rates

When you use your emergency notification system, simply sending an alert should not be the end goal. You should be striving to have the greatest number of people receiving the message and responding to confirm receipt. But how can you do this? Most emergency notification systems allow you to use simple polls, such as “if you will be on-site in 30 minutes, press 1”. To increase your response rates, you need to do some work before you send an alert. Fortunately, there are some simple measures you can take that...
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Building a More Resilient Enterprise With Emergency Notification System: Case Study

Resilient enterprise

In this case study, you’ll learn how Xcel Energy has increased resilience, increased response speed and lowered risk with the help of MissionMode’s Situation Center, a virtual command center combined with an emergency notification system. Xcel Energy is a major U.S. electric and natural gas company, with annual revenues of $10.1 billion. The company determined that business units were operating in silos and they decided to integrate and standardize the separate reliability programs that were being used in different divisions. These divisions adopted a common reliability emergency response process and...
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Emergency Notification System Alert Messages and Communication Channels

communication channels

When sending an alert through an emergency notification system, it’s important to have the best possible message for each type of communication channel. In a time-sensitive situation, sending clear instructions is critical. Voice, SMS and email channels each have different characteristics and the allowable length  of the message differs between each of these channels. The wording and structure of a message can determine a positive or negative outcome. Rather than trying to send the same short message to all devices, why not send messages that take advantage of each device’s...
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How to Choose an Emergency Notification System – Part 2

choosing ENS 2

Part two of a two-part article. Read part one. When choosing an emergency notification system, it’s crucial to have a clear set of requirements that are driven by business needs. Otherwise, you run the risk of choosing a system that won’t meet your needs. In part one of this article, we looked at requirements, the market, customer service and administrators. In this final instalment, we will look at features, integration, resilience and vendor trust. Feature Count Are the features ones you need now or will definitely need in the future?...
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How to Choose an Emergency Notification System – Part 1

choosing ENS

Part one of a two-part article.  Read part two here. Like any investment, doing some homework before going out to market will save you time and potentially costly mistakes when procuring an emergency mass notification system. This article will arm you with the questions you need to be asking as you define your needs and select the right system. Having a set of initial requirements driven by business needs is crucial. It is worth then doing some initial reviewing of applications to see whether there are features that you hadn’t...
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Three New Emergency Notification System Mobile Apps

mobile apps ENS

During an incident or crisis, responders are typically away from their desks. They can’t use traditional crisis management software since they’re not in front of a computer. MissionMode’s new mobile apps enable responders and other team members to drive the incident response from the palm of their hand. The three mobile apps revolutionize how organizations respond to crises and operations issues. The apps put the power and versatility of MissionMode’s emergency notification system and incident management software on a tablet or smartphone, extending the capabilities of our web-based applications. Mobile...
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