Effective Incident Management

Crisis Management Lessons Learned: Malaysia Airlines

Malaysian Airlines Disaster Recovery

Without a doubt, 2014 hasn’t been a good year for Malaysia Airlines. First, in March, flight 370 from Kuala Lumpur to Beijing vanished without a trace with 239 passengers and crew onboard—and still has not been recovered. In July, flight 17 was scheduled to fly from Amsterdam to Kuala Lumpur but crashed in a contested area of Ukraine. All passengers and crew were lost. Although you may be counting your blessings that you’re not part of Malaysia Airlines’ leadership team, the reality is that any organization can and should benefit...
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Inside MissionMode Fall World 2014: Incident Management Best Practices

Fall World 2014

Disaster Recovery Journal’s Fall World, the No. 1 conference dedicated to business continuity, hits the shores of San Diego, September 7-10, and promises to be an valuable gathering for networking, incident management best practices, and learning. The diverse list of past attendees represents nearly every industry including Macy’s, IBM, GEICO, PayPal, and MissionMode to name a few.  Register today and check out the excellent line-up of speakers and breakout sessions. How Ready Are You? Visit MissionMode at booth #500 to get your Readiness Number.  Take our Readiness Assessment to help...
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Effective Incident Management and your Supply Chain

supply chain incident management

In a global world where a natural or man-made disaster on one side of the earth can impact the operations of businesses on the other, it’s more important than ever to ensure your supply chain management team plans for interruptions that will inevitably occur. According to Resilinc, a leading supplier of supply chain resiliency solutions, 293 global supply chain disruptions were tracked in 2013 which included; earthquakes, hurricanes, explosions, labor disputes, and more. Many businesses have made diligent efforts to improve their corporate agility in the event of a global...
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Effective Incident Management: Leadership Behavior to Avoid During a Crisis

Crisis leadership

Some leadership qualities and actions that would be expected and appreciated during normal operating circumstances can and do backfire in a crisis situation. Effective incident management is a delicate dance of knowing when to take control, when to collaborate and when to recognize the strength of others. Listed below are some behaviors a leader might exhibit during a crisis situation that can fail miserably.  For more great tips on what to do and what not to do when leading teams in times of crisis, get our free eBook on The Art...
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Crisis Leadership: Going on the Offense

go-on-offense

When a crisis hits a company, the organization will have a better chance to emerge from the crisis with a positive outcome if it has effective crisis leadership and the benefit of the doubt from its stakeholders. If the company has the reputation of being an upstanding corporate citizen, it will be easier to earn trust to resolve the crisis. This allows the company to go on the offense to tell its side of the story. A recent article by Christen Graham from the 2014 Crisis Management Handbook puts forth...
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Simplify Internal Crisis Communications with Effective Incident Management

internal communication EIM

Swift, accurate communication is the most important factor in effective incident management and in successfully overcoming a crisis. While there are many articles detailing the methodology behind external communication, the art of maintaining internal communication in crisis is often overlooked. When a crisis breaks, everyone involved in the response must be contacted quickly, as well as those who need to be made aware of the situation. There are several critical things that must be accomplished, especially in the initial stages of the crisis. This presentation covers a number of principles...
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Risky Business at the Olympics: Incident Management Best Practices

incident management olympics

  The Winter Olympic Games in Sochi begin in just 8 days, and there has been a great deal of news coverage about the risk of terrorism. Risk management has become an essential part of preparing for the Games. The organizing committee has had to plan for a dizzying variety of potential disasters—transportation failures, terrorism, disease, staffing, blackouts, weather threats, diplomatic crises, and much more. Several recent articles examine the role of risk management at the Olympics.  They make for interesting reading, and there are lessons to be learned for...
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8 New Year’s Crisis Management Resolutions

2014 resolutions

  It’s that time of year for New Year’s resolutions. If you deal with organizational crises in any way, or are involved with Business Continuity Management, here are 8 resolutions that will lead to more effective crisis management. They’ll also help protect your organization’s reputation. These resolutions were inspired by a blog post by Helio Fred Garcia of the Logos Institute for Crisis Management and Executive Leadership. 1. Listen to warnings. When employees bring a serious issue to management, they’re sometimes reprimanded. Always be willing to listen. Your employees might...
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Holiday Thanksgiving for Crisis Management

happy holidays

This year has seen more than its share of major disasters, particularly typhoon Haiyan in the Philippines. The typhoon is the strongest-ever storm system to make landfall, and the death toll is estimated to be more than 6,000 people. There are several excellent charities that are helping the typhoon victims. Please consider making a generous donation to help those in need. World Vision | The Red Cross | Doctors Without Borders But there is still much to be thankful for even in the face of disasters and other crises. Typhoon...
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The 12 Biggest Mistakes in Crisis Management

mistakes crisis communication

All organizations are vulnerable to crises, that’s why all organizations require effective crisis management techniques. You can’t serve any population without being subjected to situations involving lawsuits, accusations of impropriety, sudden changes in ownership or management, and other volatile situations on which your stakeholders—and the media that serves them—often focus. The cheapest way to turn experience into future profits is to learn from others’ mistakes. With that in mind, I hope that the following examples of inappropriate crisis management policies, culled from real-life situations, will provide a tongue-in-cheek guide about what...
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