Effective Incident Management

Supply Chain Business Continuity Plans

Containers in harbour, Rotterdam, Netherlands, Europe --- Image by © Royalty-Free/Corbis

Expect the unexpected: It’s a mantra that should be adopted by every supply chain manager. Since globalization has altered the cycle of manufacturing and the majority of time the raw materials/supplies, manufacturing facility and customer all reside thousands of miles away from each other, our supply chains are extremely vulnerable to manmade and natural incidents that can halt normal business operations. The continuity of your business is dependent on your ability to keep supply chains open, manufacturing running and clients supplied. The best way to do this is to include...
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Can Your Organization Survive a Natural Disaster

Hurricanes and earthquakes caused death and destruction across the globe in the past week from Mexico to Pakistan. This should serve as yet another reminder of the importance of readying your organization to survive a natural disaster. Every organization needs to be in a position to: Fulfill their duty of care responsibilities towards employees Manage internal and external communications Activate response plans to enable the fastest possible resumption of normal operations Manage supply chain disruptions…and more One in four organizations impacted by a natural disaster never reopens their doors.  View...
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Hurricane Patricia and Severe Weather Planning

severe weather planning | MissionMode

Monumental damage was averted this week as Hurricane Patricia narrowly missed the urban centers of Puerto Vallarta, Manzanillo and Guadalajara and then downgraded when she reached the coastal mountains near Cuixmala in Jalisco state of southwest Mexico. Strongest Pacific Hurricane on Record With off-shore winds recorded at over 200 miles per hour, Patricia was recorded averaging 165 MPH when she hit land at 6:15 on the evening of 10/23.  The most powerful Pacific hurricane on record, Patricia, luckily resulted in considerably less damage than predicted and no loss of life. Successful...
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Hajj Stampede: Serious Disaster Prevention Failure

Hajj Stampede | MissionMode

Tragically, 700 pilgrims were trampled to death this week during the Hajj, an annual Islamic journey to Mecca which Muslims are urged to carry out at least once in their lifetime. The Hajj is one of the five pillars of Islam and is considered the largest annual gathering of people in the world. The event has frequently resulted in loss of life due to poor disaster prevention planning and public safety measures. A History of Violence During the month of the Hajj, Mecca, a city of 1.3 million, must accommodate...
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Strong 2015 El Niño Predicted for Fall: Be Prepared

Strong 2015 El Nino Predicted - Mission Mode

One of the most unnerving elements in business is predicting what to anticipate for your company in the future. Most businesses worry about economic problems, but what about possible weather disasters? According to The Washington Post, the United States could be in for a strong El Niño in the fall. An El Niño can impact the world’s climate, but it starts with rising temperatures in the Pacific Ocean that lead to temporary changes in the atmosphere. The computer models predict that it could be even larger than the record-holding El...
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Lessons Learned from Blue Bell’s Ice Cream Recall

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The moment news broke about the recent listeria outbreak that caused Blue Bell to voluntarily recall all of its products from store shelves, the public’s natural need was for information about the situation—who was in charge, what was being done and the severity of the threat. The company’s comprehensive and proactive action in the face of the biggest crisis of its 108-year history is a model for how to manage crisis communications. Let’s take a look at some of the crisis communication tactics practiced by Blue Bell to find ways...
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Reputation Management Crisis Lessons from Secret Service


Imagine being U.S. Secret Service Director Joseph Clancy. It’s only been a little over a month since he was appointed permanently to the top position at the Secret Service on February 18, and he’s facing yet another scandal the likes of which caused his predecessor, Julia Pierson, to resign under pressure last fall. When news agencies blast headlines such as CNN’s “Gate-crashing agents make 4 Secret Service scandals in 3 years,” you know you have a reputation management crisis that requires immediate attention. Lawmakers Scrutinize the Secret Service Following Recent...
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Managing Your Company’s Reputation on Social Media

Managing Your Company's Reputation on Social Media - MissionMode

Social media is increasingly becoming a go-to channel for customer service, but there is a serious disconnect between consumer expectations and company norms for responsiveness and issue resolution via social channels. Social media channels are often run by marketing or communications departments in large organizations, which can mean they do not receive the same type of customer service scrutiny as call centers or email-based customer inquiries.  There is a strong argument that social media should be a dedicated team shared between Marketing and Operations in order to maximize effective responses...
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Minimize Economic Damage when the Next Storm Strikes

Minimize Economic Damage

The numbers are staggering. Four major winter storms. Eight feet of snow. An economic loss that will likely reach billions when all is said and done. Residents of Massachusetts can’t wait for this winter to be over, but it has also been an especially challenging season for business continuity management experts. Forecasts for Dramatic Economic Damage “This winter weather has been economically devastating,” said Massachusetts State Auditor Suzanne Bump, who also served as secretary of Labor and Workforce Development, indicating the impact of this winter will be felt long after the...
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Twitter Hack on CENTCOM: Annoying Prank or Serious Security Threat?

internet security

Although the IT incident management team and other officials at CENTCOM, the U.S. military’s Central Command that oversees U.S. military operations in Central Asia and the Middle East including Iraq, Syria and Afghanistan, is steadfast in their position that a recent attack on their Twitter and YouTube accounts were “cybervandalism”—an annoying prank—rather than “cyberterrorism”—a serious security threat—questions still remain regarding how vulnerable our government is to cyberattack. CyberCaliphate’s Prank If you followed CENTCOM’s Twitter account on January 12, you would have seen CyberCaliphate’s shenanigans that included: Switching the title of...
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