Crisis Preparedness Tips

Readiness Best Practices: Leveraging Social Media in a Crisis

Social Media for Crisis Communications | MissionMode

Social media can be a powerful tool in a business continuity  management program arsenal, however, according to a PwC survey of business continuity managers, 57% of respondents are not systematically leveraging social media in their programs, and only 8% believe that social media has helped their organization better identify and respond to crisis events. Social Media for Business Continuity Management There are many ways business continuity managers can leverage social media in a crisis, but to be effective requires forethought and training. A2014 survey on Social Media in the Workplace revealed...
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Readiness Best Practices: Emergency Field Communications

Emergency Field Communications | MissionMode

When emergencies arise, one of the most difficult aspects of crisis management is accessing the most accurate and timely information available to drive effective response planning and decision making.  Whether the incident is happening across campus or across the globe, it’s unlikely that all of the people needed to determine next steps are on-site with a first-hand view of the situation. Real-time, interactive field communications are a key success driver. Common Field Communication Challenges MissionMode supports hundreds of organizations across a wide variety of industries many of which encounter frequent...
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Readiness Best Practices: Managing Employee Safety Responsibilities

Duty of Care | MissionMode

Business continuity teams need to be prepared to address many different types of business disruptions. Some, like product recalls or data breaches can have very widespread impact, but do not usually involve employee safety. With incidents such as severe weather, natural disasters, fire or physical violence, however, organizations have serious employee safety responsibilities. Duty of Care Obligation Happily, most organizations take their responsibility for ensuring employee safety very seriously.  Legally, directors and officers of a corporation are required to meet the Duty of Care in the decisions they make as...
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Readiness Best Practices: Reputation Management in a Crisis

Reputation Management | MissionMode

The focus of most business continuity plans is operational resiliency – how to keep operations running smoothly in the event of an unforeseen crisis.   But some crises don’t involve disruptions to service delivery.  When reputation management based crises occur, the steps for restoring marketplace trust are vastly different than those required for physical disruptions and/or power/IT failure. Warren Buffet was quoted as saying “It takes 20 years to build a reputation and five minutes to ruin it.  If you think about that, you’ll do things differently.” Reputation-based crises can be...
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Readiness Best Practices: Effective Risk Assessment

Effective Risk Assessment - Readiness Best Practices | Mission Mode

In creating business continuity plans, every organization completes a series of risk assessment exercises. Without this general risk assessment, it would be impossible to prioritize what BCM plans are needed. Which disruptive events are most likely to impact your business? Your employees? Your clients? Your suppliers? Research suggests the top 10 risks tackled by business continuity teams include: Severe Weather IT Issues (outages, breach, virus…) Power Outages Natural disaster (flood, earthquake) Physical Violence Fire Epidemic Product delivery/quality Scandal/reputation Theft Clearly some sub-set of these event types should be addressed in...
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Readiness Best Practices: The Importance of Executive Sponsorship

steering committee

The most commonly cited impediment to BC/DR program success is a lack of management support, and this is for good reason.  New and non-established BCM programs have to overcome serious inertia in order to succeed. Business continuity is not a core competency of most organizations and few employ a full-time team of BCM professionals.  According to the 2014 CI/KPMG benchmarking survey, the majority of organizations have between 0 and 2 FTEs dedicated to the primary BC/DR functions: Even when launched in the aftermath of a major disaster like the World...
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BCM Exercises – The Importance of Drills

BCM Exercises - MissionMode

It’s a fact; business continuity management programs (BCM) that consistently perform well-planned exercises get better results when dealing with real crisis situations. Practice Makes Perfect Running BCM exercises is a key role for any business continuity program leader. Drafting BCM plans and making sure they work effectively in a crisis are two wildly different things. Plan testing is critical from a number of standpoints: Team Building: Unlike many teams, business continuity teams frequently consist of cross-functional representation including a variety of individuals who do not typically collaborate outside their BCM roles. Most of these...
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Readiness Best Practices: Creating Effective Business Continuity Plans

Creating effective business continuity plans - MissionMode

While globally, the level of maturity of business continuity programs continues to rise, there are still many organizations that do not feel fully prepared. On average, respondents to MissionMode’s Readiness survey rate themselves at 58/100 in overall preparedness, and a recent disaster preparedness benchmark survey found that 75% of companies worldwide are failing in terms of IT disaster readiness. According to our Readiness Survey, 60% of organizations have underdeveloped plans as follows: 6.9% currently have no business continuity plans in place 21.6% have preliminary plans created but not trained 31.9%...
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Readiness Best Practices: Assembling Your Business Continuity Team

Organizations both large and small need to have business continuity planning in place to manage unexpected business disruptions.  Whether these events are triggered by severe weather, civil unrest, product failure or any of a myriad of other factors, the time to figure out how to manage an incident is not when that incident occurs. Getting Started – The Right Leadership Model Typically a Business Continuity Manager is identified to lead the planning and preparedness process, and one of that person’s first responsibilities is to assemble the right team and governance...
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Readiness Best Practice Tip – What Should You Prepare For?

readiness best practice - workshop

Challenge: Developing a high-performance business continuity program is hard work and requires significant resource commitments and upper-management support. Respondents to the MissionMode Readiness Survey report varying levels of readiness with under 40% claiming to have business continuity management (BCM) plans in place across a wide number of potentially disruptive event types: 38% – Comprehensive BCM plans developed and trained across a wide variety of event types 37% – Plans developed and trained across a limited number of event types 25% – No plans or preliminary plans drafted but not trained...
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