Crisis Preparedness Tips

Readiness Best Practices: Reputation Management in a Crisis

Reputation Management | MissionMode

The focus of most business continuity plans is operational resiliency – how to keep operations running smoothly in the event of an unforeseen crisis.   But some crises don’t involve disruptions to service delivery.  When reputation management based crises occur, the steps for restoring marketplace trust are vastly different than those required for physical disruptions and/or power/IT failure. Warren Buffet was quoted as saying “It takes 20 years to build a reputation and five minutes to ruin it.  If you think about that, you’ll do things differently.” Reputation-based crises can be...
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Readiness Best Practices: Effective Risk Assessment

Effective Risk Assessment - Readiness Best Practices | Mission Mode

In creating business continuity plans, every organization completes a series of risk assessment exercises. Without this general risk assessment, it would be impossible to prioritize what BCM plans are needed. Which disruptive events are most likely to impact your business? Your employees? Your clients? Your suppliers? Research suggests the top 10 risks tackled by business continuity teams include: Severe Weather IT Issues (outages, breach, virus…) Power Outages Natural disaster (flood, earthquake) Physical Violence Fire Epidemic Product delivery/quality Scandal/reputation Theft Clearly some sub-set of these event types should be addressed in...
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Readiness Best Practices: The Importance of Executive Sponsorship

steering committee

The most commonly cited impediment to BC/DR program success is a lack of management support, and this is for good reason.  New and non-established BCM programs have to overcome serious inertia in order to succeed. Business continuity is not a core competency of most organizations and few employ a full-time team of BCM professionals.  According to the 2014 CI/KPMG benchmarking survey, the majority of organizations have between 0 and 2 FTEs dedicated to the primary BC/DR functions: Even when launched in the aftermath of a major disaster like the World...
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BCM Exercises – The Importance of Drills

BCM Exercises - MissionMode

It’s a fact; business continuity management programs (BCM) that consistently perform well-planned exercises get better results when dealing with real crisis situations. Practice Makes Perfect Running BCM exercises is a key role for any business continuity program leader. Drafting BCM plans and making sure they work effectively in a crisis are two wildly different things. Plan testing is critical from a number of standpoints: Team Building: Unlike many teams, business continuity teams frequently consist of cross-functional representation including a variety of individuals who do not typically collaborate outside their BCM roles. Most of these...
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Readiness Best Practices: Creating Effective Business Continuity Plans

Creating effective business continuity plans - MissionMode

While globally, the level of maturity of business continuity programs continues to rise, there are still many organizations that do not feel fully prepared. On average, respondents to MissionMode’s Readiness survey rate themselves at 58/100 in overall preparedness, and a recent disaster preparedness benchmark survey found that 75% of companies worldwide are failing in terms of IT disaster readiness. According to our Readiness Survey, 60% of organizations have underdeveloped plans as follows: 6.9% currently have no business continuity plans in place 21.6% have preliminary plans created but not trained 31.9%...
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Readiness Best Practices: Assembling Your Business Continuity Team

Organizations both large and small need to have business continuity planning in place to manage unexpected business disruptions.  Whether these events are triggered by severe weather, civil unrest, product failure or any of a myriad of other factors, the time to figure out how to manage an incident is not when that incident occurs. Getting Started – The Right Leadership Model Typically a Business Continuity Manager is identified to lead the planning and preparedness process, and one of that person’s first responsibilities is to assemble the right team and governance...
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Readiness Best Practice Tip – What Should You Prepare For?

readiness best practice - workshop

Challenge: Developing a high-performance business continuity program is hard work and requires significant resource commitments and upper-management support. Respondents to the MissionMode Readiness Survey report varying levels of readiness with under 40% claiming to have business continuity management (BCM) plans in place across a wide number of potentially disruptive event types: 38% – Comprehensive BCM plans developed and trained across a wide variety of event types 37% – Plans developed and trained across a limited number of event types 25% – No plans or preliminary plans drafted but not trained...
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Emergency Preparedness: U.S. and an Ebola Outbreak

Emergency Preparedness: U.S. and an Ebola Outbreak

The estimated economic impact of an Ebola outbreak that extends beyond the borders of Guinea, Liberia and Sierra Leone is calculated by the World Bank to be $32.6 billion by the end of 2015, which obviously doesn’t account for the human pain and suffering endured by victims and their loved ones from the deadly disease. Now that Americans face the threat of Ebola on U.S. soil and other countries are at risk, this estimate will likely spiral upward. So, how ready is America for an Ebola outbreak? According to a...
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Gartner Hype Cycle Report: Crisis and Incident Management Software

incident management - mobile app - MissionMode

When the world’s business leaders seek out information technology insight, they turn to the research and recommendations of the leading technology analyst, Gartner. Gartner analyzes and interprets topics of interest for IT, business and government agency leaders. Recently, Gartner explored crisis and incident management software in a Business Continuity Management and IT Disaster Recovery Management Gartner Hype Cycle. They observed that while these tools are still in the mid-stage of adoption (approximately 20% of businesses using incident management software) they can be highly useful across a wide number of industries....
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IT Passwords: Crisis Preparedness Best Practices

IT Password Best Practices

We’re only human. That’s why many employees fail to create passwords that follow IT crisis preparedness best practices.   Primarily because the more complex passwords get, the harder they are to remember.  That’s a pretty big problem. According to the Ponemon Institute, 55% of U.S. small businesses have had some form of data breach and 53% have had multiple breaches. Following IT password best practices is one of the most critical steps a company can take to prevent a breach. Length and Complexity Do Matter Did you know, research shows...
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