Crisis Preparedness Tips

The basic steps of effective crisis communications are not difficult, but they require advance work in order to minimize damage. The slower the response, the more damage is incurred. So if you’re serious about crisis preparedness and response, read and implement these 10 steps of crisis communications, the first seven of which can and should be undertaken before any crisis occurs.

Incident Management Systems: Choose the Right Incident Management System

choose the right incident management system

This is the final installment in our four-part series, “Incident Management Systems: A Business Continuity Program Game-Changer.” The goal of the series is to help business continuity practitioners better understand the role of incident management software so they can evaluate how these tools might help boost program effectiveness. In the previous article we provided a framework for assessing if a C/IM system is right for your organization. Here we will help you understand how to evaluate the various C/IM options and determine which would be the best fit for your...
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Is an Incident Management System Right for Your Organization?

incident management system

This is the third in our four-part series, “Incident Management Systems: A Business Continuity Program Game-Changer.”  The goal of the series is to help business continuity practitioners better understand the role of incident management software so they can evaluate how these tools might help boost program effectiveness. In the previous article we attempted to separate myth from fact in terms of what Crisis/Incident Management (C/IM) systems do and who can benefit from them. Here we will help you assess if a C/IM system is right for your organization. Most organizations...
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Incident Management Systems: Dispelling Myths about IMS

incident management

This is the second in our four-part series, “Incident Management Systems: A Business Continuity Program Game-Changer.”  The goal of the series is to help business continuity practitioners better understand the role of incident management software so they can evaluate how these tools might help boost program effectiveness. In the previous article we explored how incident management systems support the business continuity function and why adoption of these systems is growing at a fast pace. Here we will attempt to separate myth from fact in terms of what C/IM systems do...
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Incident Management Systems: Poised for Mainstream Adoption

Incident Management System | MissionMode

This is the first in our four-part series, “Incident Management Systems: A Business Continuity Program Game-Changer.”  The goal of the series is to help business continuity practitioners better understand the role of incident management software so they can evaluate how these tools might help boost program effectiveness. Here we will explore how incident management systems support the business continuity function and why adoption of these systems is growing at a fast pace. Incident Management Systems may be the best kept secret in the business continuity world.  Organizations that have deployed...
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Prioritize IT Security to Reduce Damages when Breaches Occur

IT security

The Identity Theft Resource Center has been tracking security breaches since 2005, and it’s abundantly clear with the release of the organization’s latest report that the threat continues to grow each year. Although there were widely publicized breaches such as the U.S. government’s Office of Personnel Management, VTech Learning Lodge and Anthem in 2015, there are many more records that have been compromised to some extent, but that don’t get the press coverage or qualify as an official IT incident within the definition of the study. For purposes of their report, the...
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Readiness Best Practices: Leveraging Social Media in a Crisis

Social Media for Crisis Communications | MissionMode

Social media can be a powerful tool in a business continuity  management program arsenal, however, according to a PwC survey of business continuity managers, 57% of respondents are not systematically leveraging social media in their programs, and only 8% believe that social media has helped their organization better identify and respond to crisis events. Social Media for Business Continuity Management There are many ways business continuity managers can leverage social media in a crisis, but to be effective requires forethought and training. A2014 survey on Social Media in the Workplace revealed...
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Readiness Best Practices: Emergency Field Communications

Emergency Field Communications | MissionMode

When emergencies arise, one of the most difficult aspects of crisis management is accessing the most accurate and timely information available to drive effective response planning and decision making.  Whether the incident is happening across campus or across the globe, it’s unlikely that all of the people needed to determine next steps are on-site with a first-hand view of the situation. Real-time, interactive field communications are a key success driver. Common Field Communication Challenges MissionMode supports hundreds of organizations across a wide variety of industries many of which encounter frequent...
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Readiness Best Practices: Managing Employee Safety Responsibilities

Duty of Care | MissionMode

Business continuity teams need to be prepared to address many different types of business disruptions. Some, like product recalls or data breaches can have very widespread impact, but do not usually involve employee safety. With incidents such as severe weather, natural disasters, fire or physical violence, however, organizations have serious employee safety responsibilities. Read more about readiness and our customer readiness process. Duty of Care Obligation Happily, most organizations take their responsibility for ensuring employee safety very seriously.  Legally, directors and officers of a corporation are required to meet the...
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Readiness Best Practices: Reputation Management in a Crisis

Reputation Management | MissionMode

The focus of most business continuity plans is operational resiliency – how to keep operations running smoothly in the event of an unforeseen crisis.   But some crises don’t involve disruptions to service delivery.  When reputation management based crises occur, the steps for restoring marketplace trust are vastly different than those required for physical disruptions and/or power/IT failure. Warren Buffet was quoted as saying “It takes 20 years to build a reputation and five minutes to ruin it.  If you think about that, you’ll do things differently.” Reputation-based crises can be...
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Readiness Best Practices: Effective Risk Assessment

Effective Risk Assessment - Readiness Best Practices | Mission Mode

In creating business continuity plans, every organization completes a series of risk assessment exercises. Without this general risk assessment, it would be impossible to prioritize what BCM plans are needed. Which disruptive events are most likely to impact your business? Your employees? Your clients? Your suppliers? Research suggests the top 10 risks tackled by business continuity teams include: Severe Weather IT Issues (outages, breach, virus…) Power Outages Natural disaster (flood, earthquake) Physical Violence Fire Epidemic Product delivery/quality Scandal/reputation Theft Clearly some sub-set of these event types should be addressed in...
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