Business Continuity Trends

Are Employees Part of Your Business Continuity Plan?

Business Continuity for Employees

Most businesses have at least thought about how they will continue regular operations after experiencing a business disruption even if they do not have a fully developed business continuity plan in place. Management may have considered IT system stability, facilities availability, manufacturing—the “how and where” of regular operations—but the “who” is often overlooked. Your employees are your company’s most critical resource and they need to be an integral part of your business continuity management to ensure your business recovers as quickly as possible from a disruptive event. Let’s take a look...
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Reputation Management in Professional Sports

Reputation Management in Professional Sports

How would you like to be in charge of the world of reputation management in professional sports?  While it may sound glamorous on the surface, there is a lot more to a sports team’s reputation than wins and losses. How the players act on and off the field gets a huge amount of press, and when accusations of cheating (think Deflategate or the recent St. Louis Cardinals hack of the Astros player database) make the front pages, the job of sports reputation management seems a lot less appealing. Business continuity...
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The Hospital Safety Score: An Incident Management Approach to Hospital Safety

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The stats are unsettling. As many as 440,000 people die every year from preventable errors in hospitals. One in 25 patients acquire an infection in the hospital. That’s one of the reasons The Leapfrog Group has established the Hospital Safety Score, a bi-annual assessment of hospital safety that gives consumers an apples-to-apples way of comparing facilities and hospital administrators a framework for improvement. The national nonprofit group’s incident management approach to hospital safety results in a common language to identify issues and to track improvement. What is the Hospital Safety...
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Climate Change Drives Up Insurance Claims and Need for Continuity Plans

severe weather - missionmode

Since there is a direct causal relationship between severe weather events and an increase in property and casualty insurance claims, the insurance industry keeps a close eye on the science of climate change. With the combination of high-value property and an increase in severe weather events, studies done by risk management firm Munich RE estimate that North American weather-related losses have quadrupled since 1980 causing more than $500 billion in covered losses between then and 2011. With weather-related losses growing at such an amazing clip, the need for businesses to...
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Webinar Replay: Best-in-Class Crisis Preparation

Jason Zimmerman, MissionMode Customer Experience

Best-in-Class Crisis Preparation: Maximize Readiness with the Four T’s If you missed our April 8th webinar with DRJ, don’t fret.  You can still catch the replay. In this webinar, Jason Zimmerman takes an in-depth look at common pitfalls as well as solutions to improve business continuity program effectiveness that any company can implement. He shares results from MissionMode’s Readiness Survey and experience gained working with MissionMode clients including Gap, Inc., Xcel Energy and others to illustrate how the right combination of teamwork, templates, testing and tools helps organizations enhance their...
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MissionMode Benchmarking Survey Spotlights Opportunities

Benchmarking Survey Results - MissionMode

MissionMode launched our Benchmarking Survey in September 2014 to help companies rate themselves on a number of business continuity key success factors and determine their overall Readiness Number.  The Readiness Survey is just one component of our Customer Readiness Commitment aimed at helping our clients improve the maturity of their business continuity programs. Preliminary results are now in — hundreds of organizations have taken our survey and the average readiness index is just 58! Overall Readiness The survey covers a wide variety of BCM program success factors, including: Team composition and executive support...
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PwC Survey: Directors and Investors Aligned Over Risk Management

Risk Management - MissionMode

When it comes to priorities in the boardroom, investors and directors don’t always agree on everything. The degree to how much the viewpoints of public company directors and investors vary is precisely what PwC set out to uncover when they completed their annual corporate directors and investors surveys. It’s probably no surprise to operations emergency preparedness leaders that when the results were collected, overall risk management was very important to both groups. Risk Management is a Top Priority for Directors and Investors According to the survey, directors and investors agree that risk management...
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Business Continuity Drives Adoption of Cloud-Based Services

business continuity planning - MissionMode

Why are enterprise organizations migrating to cloud-based services in droves? According to a recent online survey of 250 IT decision-makers in the U.S. and U.K. sponsored by NaviSite, they are lured by the cloud’s reliability, uptime and service levels to enhance their enterprise’s business continuity planning. Although the comfort level with cloud-based services for IT infrastructure is increasing among America’s IT professionals, security still remains a top concern. IT Infrastructure Shifts to the Cloud for Many Organizations The cloud’s appeal is certainly increasing as evidenced by the more than one-third...
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Business Continuity Readiness Tip: Streamlining Operational Logs

Modern business jet on a tarmac for fueling - MissionMode Readiness TIp: Operational Logs

Challenge: Many types of health and safety operations are required to maintain a log of daily events and to make that log available to staff across multiple locations as well as external regulatory agencies.  Log entries need to be timely, accurate, time stamped and to include specific information on actions taken to resolve.  Below is an example of a log entry for a routine jetway issue at an airport terminal: Date/Time Issue Response Resolution Time Impact 09/30/2014  17:45 Jetway door malfunction at gate 24 Maintenance contacted to repair 18:15 Flt...
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Business Disruption Risks Increase in Hong Kong

Business Disruption Risks Increase in Hong Kong

Over the last three months, nearly 20 percent of countries have seen an increase in business disruption, and Hong Kong led the pack with the largest increase over the last quarter according to the Civil Unrest Index (CUI), a quarterly survey of 197 companies conducted by the risk analytics company Maplecroft. Risk management professionals should monitor and plan for the potential complications that these events may pose to their businesses. Unrest in Hong Kong Hong Kong is now classified as high risk according to the index. If the last few...
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