Using Social Media in Business Continuity

social media business continuity

Social media can be a powerful tool in a business continuity management program arsenal, however, according to a PwC survey of business continuity managers, 57% of respondents are not systematically leveraging social media in their programs, and only 8% believe that social media has helped their organization better identify and respond to crisis events. Social Media for Business Continuity Management There are many ways business continuity managers can leverage social media in a crisis, but to be effective requires forethought and training. A 2014 survey on Social Media in the Workplace revealed that...
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Emergency Field Communications

crisis field communications

When emergencies arise, one of the most difficult aspects of crisis management is accessing the most accurate and timely information available to drive effective response planning and decision making. Whether the incident is happening across campus or across the globe, it’s unlikely that all of the people needed to determine next steps are on-site with a first-hand view of the situation. Real-time, interactive emergency field communications are a key success driver. Emergency Field Communications: Challenges MissionMode supports hundreds of organizations across a wide variety of industries many of which encounter frequent field-based situations that...
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Fulfilling Employee Safety Responsibilities

employee safety

Business continuity teams need to be prepared to address many different types of business disruptions. Some, like product recalls or data breaches can have very widespread impact, but do not usually involve employee safety. With incidents such as severe weather, natural disasters, fire or physical violence, however, organizations have serious employee safety responsibilities. Duty of Care Obligation Happily, most organizations take their responsibility for ensuring employee safety very seriously. Legally, directors and officers of a corporation are required to meet the Duty of Care in the decisions they make as...
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Reputation Crisis Management

reputation risk management

The focus of most business continuity plans is operational resiliency – how to keep operations running smoothly in the event of an unforeseen crisis. But some crises don’t involve disruptions to service delivery. When a reputation-based crisis occurs, the reputation crisis management steps for restoring marketplace trust are vastly different than those required for physical disruptions and/or power/IT failure. Warren Buffet was quoted as saying “It takes 20 years to build a reputation and five minutes to ruin it. If you think about that, you’ll do things differently.” Reputation-based crises can be triggered by...
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Risk Assessment For Business Continuity

risk assessment

In creating business continuity plans, every organization completes a series of risk assessment exercises. Without this general risk assessment, it would be impossible to prioritize what BCM plans are needed. Each time a specific threat arises, business continuity teams need a risk assessment process to determine if the event merits activation of BCM teams and plans. Monitoring Early Warning Signs The key to effective event-specific risk assessment is to have some early warning detection in place. To best manage unplanned incidents, it helps to have visibility into the potential disruptions before...
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The Importance of Business Continuity Management Drills

business continuity management drills

It’s a fact; business continuity management programs (BCM) that consistently perform well-planned exercises get better results when dealing with real crisis situations. After all, you never know when a disruption will take place, so ensuring you run business continuity management drills can greatly improve your team’s ability to adequately respond when they need to. BCM Drills: Practice Makes Perfect Running business continuity management drills is a key role for any business continuity program leader. Drafting BCM plans and making sure they work effectively in a crisis are two wildly different things....
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Creating Business Continuity Plans

Creating Business Continuity Plans

While globally, the level of maturity of business continuity programs continues to rise, there are still many organizations that do not feel fully prepared. And, there is confusion when it comes to creating business continuity plans. On average, respondents to MissionMode’s Readiness survey rate themselves at 58/100 in overall preparedness, and a recent disaster preparedness benchmark survey found that 75% of companies worldwide are failing in terms of IT disaster readiness. According to our Readiness Survey, 60% of organizations have underdeveloped plans as follows: 6.9% currently have no business continuity...
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Business Continuity Preparation: What to Plan For

business continuity

Developing a high-performance business continuity program is hard work and requires significant resource commitments and upper-management support. Respondents to the MissionMode Readiness Survey report varying levels of readiness with under 40% claiming to have business continuity management (BCM) plans in place across a wide number of potentially disruptive event types: 38% – Comprehensive BCM plans developed and trained across a wide variety of event types 37% – Plans developed and trained across a limited number of event types 25% – No plans or preliminary plans drafted but not trained These...
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The Importance of Executive Sponsorship

business continuity management

The most commonly cited obstacle to Business Continuity (BC)/Disaster Recovery (DR) program success is a lack of management support, and this is for good reason. New and non-established BC Management (BCM) programs have to overcome serious inertia in order to succeed. Full-Time Equivalents Business continuity is not a core competency of most organizations and few employ a full-time team of BCM professionals. According to the 2014 CI/KPMG benchmarking survey, the majority of organizations have between 0 and 2 FTEs dedicated to primary BC/DR functions: Even when launched in the aftermath...
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Assembling the Right Business Continuity Team

Assemble a Business Continuity Team

Organizations both large and small need to have business continuity plans in place to manage unexpected business disruptions. Whether these events are triggered by severe weather, civil unrest, product failure or any of a myriad of other factors, the time to figure out how to manage an incident is not when that incident occurs. Getting Started – The Right Leadership Model Typically, a Business Continuity Manager is identified to lead the planning and preparedness process, and one of that person’s first responsibilities is to assemble the right team and governance...
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