Business Continuity Readiness Tip: Streamlining Operational Logs

MissionMode Readiness TIp: Operational Logs

Challenge: Many types of health and safety operations are required to maintain a log of daily events and to make that log available to staff across multiple locations as well as external regulatory agencies.  Log entries need to be timely, accurate, time stamped and to include specific information on actions taken to resolve.  Below is an example of a log entry for a routine jetway issue at an airport terminal: Date/Time Issue Response Resolution Time Impact 09/30/2014  17:45 Jetway door malfunction at gate 24 Maintenance contacted to repair 18:15 Flt...
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Black Friday Data Breaches: Consumers Are Still Vulnerable

data breaches

As we approach the one-year anniversary of Target’s 2013 Black Friday data breach that compromised 40 million credit card users, it doesn’t appear that shoppers are shying away from shopping via credit or debit cards to avoid a similar predicament this year. In fact, a new study by Deloitte found that 56 percent of consumers will shop at retailers that have experienced a data breach this past year, including Target, Home Depot, Kmart and Michaels, even though 42 percent said they are concerned about their personal data. These are similar...
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MissionMode Situation Center Suite Helps the CDC Communicate in Sierra Leone

CHICAGO, November 2, 2014 — MissionMode, a leader in end-to-end incident management solutions to facilitate crisis management, is helping the Center for Disease Control (CDC) with emergency Ebola relief in Sierra Leone. Emergency responders in West Africa had to find alternative mass communications methods to their U.S. based equipment. Using MissionMode’s Situation Center Suite, CDC Sierra Leone Team Room has leveraged MissionMode mobile applications to communicate and advise local CDC responders and healthcare volunteers. Local CDC responders, some armed with basic mobile telephones and local numbers and others with smartphones and tablets, are...
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Push Notifications for Web Browsers to Reach People Where They Pay Attention

push notifications

Now that app-style notifications are generally accepted by smart-phone users, it’s just a matter of time until we will see similar implementation of push notifications by other industries. In 2015, most leading web browsers will be able to support this technology. This allows websites to ask visitors to opt in to receive notifications even if the site is not open in the browser at the time. Similar to our Desktop Alert system, push notification technology reaches people where they are more apt to pay attention. Expansion of Push Notifications Mobile...
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Business Disruption Risks Increase in Hong Kong

business disruption

Over the last three months, nearly 20 percent of countries have seen an increase in business disruption, and Hong Kong led the pack with the largest increase over the last quarter according to the Civil Unrest Index (CUI), a quarterly survey of 197 companies conducted by the risk analytics company Maplecroft. Risk management professionals should monitor and plan for the potential complications that these events may pose to their businesses. Unrest in Hong Kong Hong Kong is now classified as high risk according to the index. If the last few...
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Emergency Preparedness: U.S. and an Ebola Outbreak

Emergency preparedness

The estimated economic impact of an Ebola outbreak that extends beyond the borders of Guinea, Liberia and Sierra Leone is calculated by the World Bank to be $32.6 billion by the end of 2015, which obviously doesn’t account for the human pain and suffering endured by victims and their loved ones from the deadly disease. Now that Americans face the threat of Ebola on U.S. soil and other countries are at risk, this estimate will likely spiral upward. So, how ready is America for an Ebola outbreak? According to a...
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Gartner Hype Cycle Report: Crisis and Incident Management Software

incident management

When the world’s business leaders seek out information technology insight, they turn to the research and recommendations of the leading technology analyst, Gartner. Gartner analyzes and interprets topics of interest for IT, business and government agency leaders. Recently, Gartner explored crisis and incident management software in a Business Continuity Management and IT Disaster Recovery Management Gartner Hype Cycle. They observed that while these tools are still in the mid-stage of adoption (approximately 20% of businesses using incident management software) they can be highly useful across a wide number of industries....
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MissionMode’s Readiness Survey: Assess Your Organization’s Crisis Preparedness

Readiness Survey

As part of our continued commitment to help organizations improve overall crisis preparedness, we unveiled our MissionMode Readiness Survey to attendees at the Disaster Recovery Journal’s Fall World event in San Diego, CA this month. After taking the Readiness Survey, your organization will have a solid indicator—Your Readiness Number—on where it stands in terms of overall preparedness as well as some tips on how to improve your score. “We created the Readiness Survey to provide a quick and easy way to help organizations identify opportunities for improved preparedness whether they are...
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FBI Issues Data Breach Warning to Healthcare Companies

data breach

Hackers have found a new and very lucrative target: healthcare industry companies. The data breach issue is so troubling that the FBI just issued a federal law enforcement bulletin to healthcare industry companies warning of “malicious actors targeting healthcare-related systems”. Pervasive Problem Last year, the healthcare industry accounted for 44 percent of all breaches according to the Identity Theft Resource Center, making it the first time the healthcare industry surpassed all other industries in this measure. In contrast, the financial services industry represented just 3.7 percent of the total in...
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Mass Notification Systems Critical in the Incident Management Lifecycle

mass notification systems

Robert Edson, Global Vice President Sales and Marketing for MissionMode, was recently interviewed by Continuity Insights on the importance of mass notification systems in the incident management lifecycle.  According to Mr. Edson, there’s building acceptance of mass notification systems as a must-have component for any businesses’ incident management strategy. A welcome side effect that companies with these systems are seeing is an improvement in communication and cooperation across all levels of the organization as well as gains in efficiency. Mass Notification Systems – Crucial in the Incident Management Lifecycle After...
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