Climate Change Drives Up Insurance Claims and Need for Continuity Plans

severe weather - missionmode

Since there is a direct causal relationship between severe weather events and an increase in property and casualty insurance claims, the insurance industry keeps a close eye on the science of climate change. With the combination of high-value property and an increase in severe weather events, studies done by risk management firm Munich RE estimate that North American weather-related losses have quadrupled since 1980 causing more than $500 billion in covered losses between then and 2011. With weather-related losses growing at such an amazing clip, the need for businesses to...
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Readiness Best Practices: The Importance of Executive Sponsorship

steering committee

The most commonly cited impediment to BC/DR program success is a lack of management support, and this is for good reason.  New and non-established BCM programs have to overcome serious inertia in order to succeed. Business continuity is not a core competency of most organizations and few employ a full-time team of BCM professionals.  According to the 2014 CI/KPMG benchmarking survey, the majority of organizations have between 0 and 2 FTEs dedicated to the primary BC/DR functions: Even when launched in the aftermath of a major disaster like the World...
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Webinar Replay: Best-in-Class Crisis Preparation

Jason Zimmerman, MissionMode Customer Experience

Best-in-Class Crisis Preparation: Maximize Readiness with the Four T’s If you missed our April 8th webinar with DRJ, don’t fret.  You can still catch the replay. In this webinar, Jason Zimmerman takes an in-depth look at common pitfalls as well as solutions to improve business continuity program effectiveness that any company can implement. He shares results from MissionMode’s Readiness Survey and experience gained working with MissionMode clients including Gap, Inc., Xcel Energy and others to illustrate how the right combination of teamwork, templates, testing and tools helps organizations enhance their...
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Reputation Management Crisis Lessons from Secret Service


Imagine being U.S. Secret Service Director Joseph Clancy. It’s only been a little over a month since he was appointed permanently to the top position at the Secret Service on February 18, and he’s facing yet another scandal the likes of which caused his predecessor, Julia Pierson, to resign under pressure last fall. When news agencies blast headlines such as CNN’s “Gate-crashing agents make 4 Secret Service scandals in 3 years,” you know you have a reputation management crisis that requires immediate attention. Lawmakers Scrutinize the Secret Service Following Recent...
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MissionMode Sponsors DRJ Monthly Webinar – Register Today

DRJ Webinar Sponsored by MissionMode

Register today for the April 8th Disaster Recovery Journal Monthly Webinar Series event, “Best-in-Class Crisis Preparation: Maximize Readiness with the Four T’s Approach” sponsored by MissionMode. Jason Zimmerman, MissionMode Vice President of Operations, will provide an in depth look at the inhibitors to business continuity program maturity and what companies can do to improve program effectiveness.  He will share results from MissionMode’s Readiness Survey and experience with MissionMode clients including Gap, Inc., Xcel Energy and others to illustrate how the right combination of teamwork, templates, testing and tools helps organizations...
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Managing Your Company’s Reputation on Social Media

Managing Your Company's Reputation on Social Media - MissionMode

Social media is increasingly becoming a go-to channel for customer service, but there is a serious disconnect between consumer expectations and company norms for responsiveness and issue resolution via social channels. Social media channels are often run by marketing or communications departments in large organizations, which can mean they do not receive the same type of customer service scrutiny as call centers or email-based customer inquiries.  There is a strong argument that social media should be a dedicated team shared between Marketing and Operations in order to maximize effective responses...
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BCM Exercises – The Importance of Drills

BCM Exercises - MissionMode

It’s a fact; business continuity management programs (BCM) that consistently perform well-planned exercises get better results when dealing with real crisis situations. Practice Makes Perfect Running BCM exercises is a key role for any business continuity program leader. Drafting BCM plans and making sure they work effectively in a crisis are two wildly different things. Plan testing is critical from a number of standpoints: Team Building: Unlike many teams, business continuity teams frequently consist of cross-functional representation including a variety of individuals who do not typically collaborate outside their BCM roles. Most of these...
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MissionMode Benchmarking Survey Spotlights Opportunities

Benchmarking Survey Results - MissionMode

MissionMode launched our Benchmarking Survey in September 2014 to help companies rate themselves on a number of business continuity key success factors and determine their overall Readiness Number.  The Readiness Survey is just one component of our Customer Readiness Commitment aimed at helping our clients improve the maturity of their business continuity programs. Preliminary results are now in — hundreds of organizations have taken our survey and the average readiness index is just 58! Overall Readiness The survey covers a wide variety of BCM program success factors, including: Team composition and executive support...
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Learn More About MissionMode at Spring World 2015

DRJ Spring World 2015 - MissionMode

Disaster Recovery Journal’s Spring World, the No. 1 conference dedicated to business continuity, is coming up fast.  It’s not too late to register for this year’s event in Orlando, FL March 22-25.  Already registered? Schedule a demonstration to learn how MissionMode can simplify your ability to manage unplanned business interruptions. Plan Your Visit With so many great speakers and valuable educational opportunities, getting the most out of the Spring World event takes some pre-planning. Don’t miss Robert Edson, MissionMode Vice President Global Sales and Marketing, on Sunday, March 22 at 4...
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Readiness Best Practices: Creating Effective Business Continuity Plans

Creating effective business continuity plans - MissionMode

While globally, the level of maturity of business continuity programs continues to rise, there are still many organizations that do not feel fully prepared. On average, respondents to MissionMode’s Readiness survey rate themselves at 58/100 in overall preparedness, and a recent disaster preparedness benchmark survey found that 75% of companies worldwide are failing in terms of IT disaster readiness. According to our Readiness Survey, 60% of organizations have underdeveloped plans as follows: 6.9% currently have no business continuity plans in place 21.6% have preliminary plans created but not trained 31.9%...
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