Readiness Survey 1 Welcome2 General Info3 Planning Readiness 4 Warning Readiness 5 Evaluation Readiness 6 Response Readiness7 Resolution Readiness Good for you! By opting to take the MissionMode Readiness Survey, you've embarked on a path towards improving your organization’s ability to plan for and better manage disruptive events. The process will take less than 5 minutes and will not only give you a benchmark for your business continuity readiness – Your Readiness Number, but also tips for how to improve your score. Click on the link below to get started. Please provide profile information so we can customize your score. Your complete report will be emailed to you; be sure to double check your email address.Company Name*Please Select Your Country*United StatesAfghanistanAlbaniaAlgeriaAmerican SamoaAndorraAngolaAntigua and BarbudaArgentinaArmeniaAustraliaAustriaAzerbaijanBahamasBahrainBangladeshBarbadosBelarusBelgiumBelizeBeninBermudaBhutanBoliviaBosnia and HerzegovinaBotswanaBrazilBruneiBulgariaBurkina FasoBurundiCambodiaCameroonCanadaCape VerdeCayman IslandsCentral African RepublicChadChileChinaColombiaComorosCongo, Democratic Republic of theCongo, Republic of theCosta RicaCôte d'IvoireCroatiaCubaCyprusCzech RepublicDenmarkDjiboutiDominicaDominican RepublicEast TimorEcuadorEgyptEl SalvadorEquatorial GuineaEritreaEstoniaEthiopiaFijiFinlandFranceFrench PolynesiaGabonGambiaGeorgiaGermanyGhanaGreeceGreenlandGrenadaGuamGuatemalaGuineaGuinea-BissauGuyanaHaitiHondurasHong KongHungaryIcelandIndiaIndonesiaIranIraqIrelandIsraelItalyJamaicaJapanJordanKazakhstanKenyaKiribatiNorth KoreaSouth KoreaKosovoKuwaitKyrgyzstanLaosLatviaLebanonLesothoLiberiaLibyaLiechtensteinLithuaniaLuxembourgMacedoniaMadagascarMalawiMalaysiaMaldivesMaliMaltaMarshall IslandsMauritaniaMauritiusMexicoMicronesiaMoldovaMonacoMongoliaMontenegroMoroccoMozambiqueMyanmarNamibiaNauruNepalNetherlandsNew ZealandNicaraguaNigerNigeriaNorwayNorthern Mariana IslandsOmanPakistanPalauPalestinePanamaPapua New GuineaParaguayPeruPhilippinesPolandPortugalPuerto RicoQatarRomaniaRussiaRwandaSaint Kitts and NevisSaint LuciaSaint Vincent and the GrenadinesSamoaSan MarinoSao Tome and PrincipeSaudi ArabiaSenegalSerbia and MontenegroSeychellesSierra LeoneSingaporeSlovakiaSloveniaSolomon IslandsSomaliaSouth AfricaSpainSri LankaSudanSudan, SouthSurinameSwazilandSwedenSwitzerlandSyriaTaiwanTajikistanTanzaniaThailandTogoTongaTrinidad and TobagoTunisiaTurkeyTurkmenistanTuvaluUgandaUkraineUnited Arab EmiratesUnited KingdomUruguayUzbekistanVanuatuVatican CityVenezuelaVietnamVirgin Islands, BritishVirgin Islands, U.S.YemenZambiaZimbabwePlease Select Your State*AlabamaAlaskaArizonaArkansasCaliforniaColoradoConnecticutDelawareDistrict of ColumbiaFloridaGeorgiaHawaiiIdahoIllinoisIndianaIowaKansasKentuckyLouisianaMaineMarylandMassachusettsMichiganMinnesotaMississippiMissouriMontanaNebraskaNevadaNew HampshireNew JerseyNew MexicoNew YorkNorth CarolinaNorth DakotaOhioOklahomaOregonPennsylvaniaRhode IslandSouth CarolinaSouth DakotaTennesseeTexasUtahVermontVirginiaWashingtonWest VirginiaWisconsinWyomingName* First Last Title*Phone*Email* IndustryRetailTransportationFinancial ServicesUtilitiesEducationManufacturingHealthcareITOtherDescribe Your Industry.Number of Employees0-5051-100100-500501-50005000-1000010K+Number of Locations0-56-1011-2525-5051+B2B vs B2C: Does your company interface directly with consumers?YesNoWould you ever need to communicate with them in the event of an emergency?YesNoDo you have any immediate needs to help improve your business continuity? 1. Does your organization have documented continuity plans developed, trained and ready to implement?*No plans are in place currentlyPreliminary plans have been developed but not trainedPlans have been developed and trained but not for all types of potential disruptive eventsComprehensive plans have been developed, documented and trained across a wide variety of disruptive event types2. If yes, what types of events does the continuity plan address? (check all that apply) Severe Weather Natural Disasters Physical Security Threats IT Incidents Supply Chain Interruption Power Outages Facilities Damage Property Theft Product Safety/Recall Building Evacuation 3. Do you have incident management tools in place to facilitate collaborative continuity plan execution?No we have no incident management tools in placeNo, we have no incident management tools in place but are looking for a solutionYes, we have incident management tools in place but are looking to upgrade our solutionYes, we have a good incident management system in placeQuick Tip: Business continuity and IT disaster recovery plans must cover a wide variety of potential situations. In a recent survey sponsored by Continuity Insights and KPMG, 59% of respondents activated their business continuity plans due to severe weather, 57% due to a natural disaster, 52% due to power outages, and 37% experienced IT related security or data corruption issues just to name a few. Make sure your BCM plans cover the most common incidents and interruptions. 4. When do you typically start discussing a potential disruption?When the event occursWhen external news sources report on the potential eventWhen management requests a risk assessmentWhen internal warning systems signal a potential disruption5. What tools do you have to monitor potential incidents before they arise?No monitoring tools are currently in placeIT/Operations Network monitoring tools signal potential system outagesIT/Operations Network monitoring plus news alerts on potential threatsIT/Operations Network monitoring plus news and social media alerts and integrated weather monitoringQuick Tip: 68% of organizations surveyed have business continuity management in place. Only 64% of those plans include monitoring and addressing potential cyber-attacks. With the frequency and size of data security breaches on the rise, make sure your BCM plans cover both the IT and reputational issues resulting from a customer-impacting security event. 6. Who within your company is involved in risk assessment and response trigger decision-making?No team is in place, risks are evaluated on an ad hoc basisThe management team identifies potential risks and asks department heads to evaluate and make recommendationsThe management team identifies potential risks and asks the Business Continuity and IT Disaster Recovery teams to evaluate and make recommendationsBusiness continuity and IT Disaster Recovery teams are in place that routinely convene to review potential response to risks as they arise and make recommendations to management7. What tools and processes are in place to facilitate incident risk assessment?No tools and processes are in place, risks are evaluated on an ad hoc basisBusiness continuity plans include basic templates for what types of risks would solicit a responseDetailed processes are documented to assess risk and suggest the appropriate responseDetailed processes are documented to assess risk and suggest the appropriate response. These are accessed through an incident management tool that includes templates, task lists and moreQuick Tip: 71% of business continuity programs have a senior management steering committee in place. Lack of resources and top management support are the two most common pitfalls to BCM success. Don’t try to go it alone, make sure your BCM/IT Disaster Recovery teams have cross functional senior management involvement. 8. Do you have mass notification tools in place facilitate communication of critical information during a disruptive event?No, we do not have an emergency notification systemNo, we do not have a mass notification system, but are looking for a solutionYes, we have mass notification tools in place but are looking to upgrade our solutionYes, we have a good mass notification system in place9. How does your response team collaborate/communicate during an incident?The team meets in a war room or via conference calls on a regular basis during a crisis and shares information via emailThe team meets in a war room or via conference calls and shares key documents in a file sharing system such as Dropbox or Google DriveThe team has a non-integrated set of tools including; a web meeting platform, mass notification system, project management software, and document sharing which they access for collaboration during an incidentThe team collaborates virtually via an integrated incident management system accessible from anywhere which provides event resolution templates and log, notification tools, task checklists, document library, and a real-time event resolution dashboardQuick Tip: 55% of companies report using an emergency notification system to communicate with employees, suppliers and customers in the event of an unplanned business disruption up from 50% in 2012. Companies with emergency notification in place save time and resources delivering critical information and confirming information receipt. Make sure your organization has the right communication and collaboration tools in place for BCM success. 10. Approximately how many times were your Business Continuity and/or IT Disaster Recovery processes deployed in the past year?0-56-1011-2021+11. In your opinion, how effective was your organization at managing disruptive events in the past year?Not very effectiveSomewhat effectiveModerately effectiveExtremely effective12. Have you adapted your business continuity/IT disaster recovery processes or tools based on evaluation of incident management success in the past year?No, we have not made any significant changes in the past yearBusiness continuity and disaster recovery team performance is discussed in annual performance reviewsIf an incident is not managed smoothly, the team debriefs and looks for ways to improve the next timeOur business continuity process includes resolution evaluation and process enhancement after each incidentQuick Tip: Auditing and testing of BCM plans is the most common method of measuring performance. Organizations with steering committees in place are three times more likely to do BCM performance tracking. A BCM plan that sits on the shelf without testing and continuous improvement is not likely to be successful. Make sure your organization reviews processes after each incident and updates them based on key learnings. 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