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OK, so there might not actually be zombies right outside your data center, but are you really prepared for the unknown and unexpected? In the past people thought that if they had a plan they were safe – all their potential crises were documented and planned for. Now however, more and more organizations realize that plans are a good start point, but it’s how people work together and communicate during the uncertainties of an incident that really counts.
What we do know is this:
- Processes are getting more complex with more players involved
- Organizations increasingly rely on supply chain and partners for operational tasks
- People outside the organization are more likely to know about the incident before you do
- News travels faster and is more negative than ever before
- Competitors are quick to leverage your incident to their advantage
- Customers are increasingly auditing their supply chain to assess and reduce the impact of incidents. How you manage a crisis has a direct impact on the trust and commitment that a customer will make to you.
Put simply, you rely more on others, the speed of incidents give you less time: from the start you’re playing catch-up and news is traveling at the speed of the Internet. At stake is your reputation, profit and sustainability.
The crisis management room combined with flip-charts, conference bridges and other technologies have traditionally been used to deal with incidents. Yet, with the pace and complexity increasing, organizations find that this is not enough. The big issue is ability to communicate and the speed of communications. Responding quickly and effectively can reduce the impact of the incident and return the organization to normal operations swiftly. Time is of the essence and rapid communications is the key to resolving incidents quickly.
MissionMode's Alert and Situation Center allows you to mobilize your response team swiftly and provides them with a virtual emergency operations center which allows your team to work together as soon as possible wherever they are 24 hours a day. Information directly connected with the incident can be quickly communicated to the crisis team so they can start the response process and take the initiative.
Following mobilization, MissionMode’s Situation Center allows the response team to share information, status, progress and resources so everyone works from the same page. Securely accessible via the Internet, the Situation Center can be utilized from any location and ensures that the right people are resolving the incident irrespective of where they are.
MissionMode has the largest customer base and most implementation expertise in combined notification and collaboration. If you’re not responding quickly to a crisis, you can be sure that your competitors are!
Now, are you willing to risk the unknown and have a zombie knocking on your door?
To learn more or to schedule a demo, contact us by clicking here.
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